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About the Role

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. This role utilizes technology to enhance claim handling and customer experience, blending human expertise with digital tools. You will be the primary contact for policyholders, explaining coverage, estimating damages, and guiding them through the claims process with exceptional service.

Responsibilities

Conduct on-site inspections and assessments of property damages for residential and commercial claims.
Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims efficiently.
Interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
Gather evidence, document findings, and prepare detailed reports to support the claims handling process.
Investigate and adjust personal and commercial property claims with exposures up to $500,000.
Evaluate coverage and policy terms to determine claim validity and ensure compliance with regulations.
Negotiate and settle claims within authorized limits, considering policy provisions, industry standards, and company guidelines.

Requirements

Ability to investigate problems, evaluate information, and make well-supported decisions.
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.
Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately.
Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently.
Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.
Detail-oriented with strong organizational and analytical skills.
Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely.
Physical agility for frequent lifting, carrying, climbing ladders, navigating roofs, and crawling in tight spaces.
May be required to complete Rope and Harness Safety Training.
A valid driver's license is required.
Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks.
Candidates may be asked to participate in additional pre-employment testing.

Skills

Property Claims
Property insurance policies
Coverage and claim handling practices
Residential and commercial building construction knowledge
Water mitigation inspection experience
Xactimate
XactContents

Location

Lower Hudson Valley, NY

Work Type

Remote-Field
Mobile office/vehicle for in-person appointments
Virtual work from home
Flexible schedules
Overtime
Irregular hours

Experience Level

Experienced professional
Equivalent work experience in Property Claims
Strong candidates with relevant coursework and internship/fieldwork experience are encouraged to apply

Education Level

Bachelor's Degree in a related field

Salary/Compensations

$78,862.06 - $112,500.00
Potential yearly incentive pay up to 15% of base salary

Benefits

Annual raise and bonus
Robust health and wellbeing programs
State Farm pays most of your healthcare premium
Multiple healthcare plan options
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Educational benefits
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union
Generous time off policies
Up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions up to 7% of salary

About the Company

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.
As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.