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About the Role

EmpowerMe Wellness is a tech-enabled, multidisciplinary healthcare organization dedicated to improving the lives of seniors through an integrated on-site care model. This role provides administrative oversight to support teams by optimizing schedules, building caseloads, performing intakes, coordinating care, and hosting wellness trainings.

Responsibilities

• Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services.
• Communicate needs to Clinic Director and/or ADO to initiate screenings.
• Have an on-site presence in communities to build relationships with team members, residents, and community partners.
• Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA).
• Assist in scheduling of evaluations and assessments by clinical staff.
• Assist in obtaining orders and other required documents from providers.
• Provide care coordination services through touchpoint visits.
• Perform health screenings under the supervision of licensed therapists, in accordance with federal, state, and local statutes.
• Conduct wellness classes, educational events, and personal fitness training.
• Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency.
• Support onboarding of new team members.
• Serve as an interim Clinic Director to cover for PTO or opening positions.
• Support orientation of new team members.
• Review operational reports and act on closing gaps in care coverage.
• Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO.
• Assist with weekly billing closeouts.
• Coordinate with ADO to order supplies as requested.
• Assist in completion of tasks.
• Comply with HIPPA and PHI guidelines and always protect confidentiality.
• Communicate professionally and clearly and maintain a good working relationship with physicians, care staff, and interdisciplinary teams.
• Demonstrate flexibility to ensure patient/community needs are being met.
• Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards.
• Tasks and responsibilities are subject to change at your supervisor’s discretion.

Requirements

• Two years of relevant experience in a senior living setting preferred.
• Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records.
• Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families.
• Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred.
• Exceptional communication and interpersonal skills, along with a passion to work with older adults while providing the best care possible.
• Ability to work well with others and take direction from management.
• Passion for achieving results through self-motivation, initiative, and proactive orientation with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems.
• Sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems.
• Ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills.
• Respect for the principles of patient/resident rights and confidentiality.
• Ability to travel and commute between multiple assigned locations within the designated service area as needed to perform job responsibilities.

Skills

• Microsoft Office programs, including Outlook, Excel, and Word.
• Internet browsers (e.g., Chrome, Edge).

Location

• St. Louis, Missouri

Work Type

• On-site
• Full-time

Experience Level

• 2 years of relevant experience preferred

Education Level

• Certification in healthcare, business administration, or related field.

Salary/Compensations

• $17.00 - $22.00 per hour

About the Company

• A tech-enabled, multidisciplinary healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors.
• EmpowerMe enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services.
• Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults.
• To learn more, visit empowerme.com today.

Equal Opportunity

• This employer is an Equal Opportunity Employer.
• In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.