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About the Role

State Farm is seeking to become a Next Gen Good Neighbor by leveraging technology to enhance customer connections and experiences. As an employee, you will focus on applying judgment, empathy, and expertise in critical customer interactions.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
• Serve as the first point of contact to explain coverage, estimate vehicle damage, and guide customers through the claims process with Remarkable® service.
• Utilize automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and other factors affecting reparability.
• Evaluate bid content, photo documentation, vehicle damage, and causation issues.
• Handle inbound and outbound calls to customers and repair shops.
• Deliver exceptional customer service throughout the claims process, promptly addressing inquiries and concerns.
• Interact with parties who may express strong emotions or concerns about inspections or claim resolutions.

Requirements

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
• A valid driver’s license is required.
• Successful completion of all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks.
• Participation in new pre-employment assessments may be required.

Skills

• Motor Vehicle Physical Damage Appraiser License
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification

Location

• Suffolk County, NY

Work Type

• Remote-Field
• Flexible work shifts
• Overtime
• Irregular hours

Experience Level

• Significant relevant experience (for high end of salary range)

Salary/Compensations

• $78,862.06 - $102,500 annually
• Potential yearly incentive pay up to 15% of base salary

Benefits

• Compensation based on a 38:45-hour work week
• Annual raise and bonus
• Robust health and wellbeing programs
• State Farm pays most of your healthcare premium
• Multiple healthcare plan options
• 100% coverage for in-network preventative care
• Vision, dental, telemedicine, and 24/7 mental health professional access
• Industry leading training programs
• Tuition assistance programs
• Employee resource groups
• Mentoring
• Fertility/IVF/adoption assistance
• College coaching
• National discount programs
• Interactive monthly financial workshops
• Free financial coaching
• State Farm Federal Credit Union
• Generous time off policies (up to 20 days annually)
• Parental leave
• Paid holidays
• Celebration day
• Life leave (40 hours/year)
• Bereavement leave
• Community service/education support days
• Matching Gift Program
• Good Neighbor Grant Program
• Employee Assistance Fund
• Free financial advisors
• 401(k) plan with company contributions up to 7% of salary

About the Company

• State Farm is committed to being good neighbors by helping people, investing in communities, and making the world a better place.
• The company is focused on becoming a Next Gen Good Neighbor through technology that strengthens human connections and enhances customer experiences.