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About the Role
The US Oncology Network is seeking a New Patient Coordinator to join the Radiation Oncology Department at Texas Oncology in Austin, Texas. This full-time remote role supports cancer patients by ensuring timely access to care and managing the referral process. The position offers a supportive team environment focused on collaboration and excellence.
Responsibilities
- Oversee and manage the new patient referral process.
- Provide strong customer service as the clinic's first point of contact.
- Assess patient needs to prioritize and triage referrals.
- Answer phone calls, take messages, and respond to inquiries.
- Follow up on missing medical records and test results.
- Obtain patient demographic, insurance, referral, and pre-visit information.
- Verify and register patient accounts in the practice management system.
- Facilitate insurance benefit and eligibility investigations.
- Provide patients with appointment details, including time, location, and instructions.
- Distribute appropriate medical forms to patients for completion.
- Maintain and update physician schedules, ensuring appropriate patient scheduling.
- Work with the clinical team to accommodate scheduling requests.
- Accurately document and update patient records in designated systems.
- Support providers in problem-solving and managing complex administrative issues.
- Maintain strict confidentiality and adhere to HIPAA guidelines.
Requirements
- High school diploma or equivalent required.
- Two (2) years of revenue cycle and/or patient access experience in healthcare preferred, or equivalent combination of education and work experience.
- Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
- Proficiency with medical terminology and insurance benefits and eligibility verification.
- Must successfully complete required onboarding courses and on-demand training within 45 days of occupying the position.
Skills
- Technical and Functional Experience
- Adaptability
- Sound Judgment
- Work Commitment
- Commitment to Quality
- Knowledge of multiple PMS and EHR platforms preferred.
- Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel)
- Proficiency with medical terminology
- Proficiency with insurance benefits and eligibility verification
Location
- Austin, Texas
- Remote
Work Type
- Full-time
- Remote
Experience Level
- Two (2) years revenue cycle and/or patient access experience in healthcare preferred
Education Level
- High school diploma or equivalent
About the Company
- The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
- The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
- Texas Oncology delivers high-quality, evidence-based care to patients close to home.
- Texas Oncology is the largest community oncology provider in the country with approximately 530 providers in 280+ sites across Texas.
- Texas Oncology's mission is to use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.
- Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.