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About the Role

The Service Supervisor – Field oversees daily activities of service technicians, ensuring work is completed accurately, safely, and on schedule. This role provides direct support to technicians and serves as a key point of contact for customers, monitoring field performance and coaching technicians on safety and productivity.

Responsibilities

Leads and supervises a team of service technicians within the specific business segment, actively participating in on-call rotations.
Acts as a hands-on supervisor and primary technical advisor for service technicians and customers.
Ensures team operates within company and business unit guidelines, conforming to state and local codes.
Monitors and coaches service technician's safety and productivity, ensuring customer requirements are met.
Participates in the hiring process and recommends candidates.
Provides service technician performance feedback to service managers.
Conducts timely, complete, and meaningful performance management conversations.
Recommends disciplinary measures, reviewing critical issues with their service manager.
Interfaces with customers and technicians to ensure service performance meets customer requirements.
Provides and assists customers with sales proposals, technical assistance, invoice dispute resolution, and accounts receivable feedback.
Runs demand service calls.
Assists service manager in leading business results by monitoring service reporting metrics.
Performs four safety observations per month and participates in monthly safety meetings.
Ensures all reporting and incident investigations are performed in accordance with company policy in the event of injury or incident.

Requirements

Minimum of 5 years of hands-on experience in a related field.
High School or GED.
Required to hold all necessary registrations, professional licenses, and certifications pertinent to the position.
Advanced knowledge of service processes, diagnostics, techniques, and codes is required.
Must be proficient in reading complex schematics and/or blue prints.
Advanced ability to effectively diagnose, repair, install, and maintain commercial HVAC, refrigeration, electrical, and/or plumbing systems and/or equipment per trade.

Skills

Excellent coaching and supervisory skills.

Work Type

Field

Experience Level

Minimum of 5 years of hands-on experience

Education Level

High School or GED
Two-year technical degree in related field is preferred

About the Company

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance.
We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.
Recognized by FORTUNE Magazine as a '100 Best Company to Work For,' we invest in top training, career development, and a culture built on trust and servant leadership.
Join a growing team where your skills matter, and your future is built to last.

Equal Opportunity

At TDIndustries, we believe opportunity should be built — and shared — by all.
We hire and grow people based on skill, potential, and integrity — never labels.
We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more.
What matters most is how we work together to build excellence.