Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Client Service Manager on the Personal Lines team, you will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You will help build strong relationships, solve challenges, and ensure every interaction adds value, contributing to client growth and Gallagher's success.
Responsibilities
- Manage the renewal process by gathering client information, analyzing needs, and delivering timely, tailored solutions.
- Identify coverage gaps, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
- Build and maintain strong relationships with clients and carrier partners through timely responses and excellent customer service.
- Help the team address client risk management needs through consultative conversations and personalized strategies.
- Mentor team members by delegating tasks, providing feedback, encouraging continuous learning, and fostering professional growth.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
- Utilize Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Manage multiple priorities effectively, ensuring timely completion of tasks and meeting client expectations.
Requirements
- Bachelor's degree with a minimum of 3+ years client service and/or claims management experience OR High School degree/GED with a minimum 8+ years client service and/or claims management experience.
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
Skills
- Client service
- Claims management
- Microsoft Office proficiency
- Relationship building
- Adaptability
- Resilience
- Collaboration
Location
- Remote
Work Type
- Full-time
Experience Level
- 3+ years
- 8+ years
Education Level
- Bachelor's degree
- High School degree/GED
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
About the Company
- Gallagher helps clients face risk with confidence, enabling them to grow, lead, and innovate.
- Gallagher provides a client-centric digital ecosystem with advanced data and analytics.
- Gallagher fosters a culture grounded in teamwork, integrity, and doing the right thing.
- Gallagher values curiosity, new ideas, and empowers employees to take ownership of their careers.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).
- Consideration will be given to transferable skills from previous roles.
- Encourages individuals whose past experience doesn't align perfectly to join the Talent Community.