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About the Role

The Senior Business Development Manager (BDM) supports customer acquisition and business development for the Arise digital platform. This role partners with the Sales Manager to prospect targeted customers, guide them toward the Arise Energy digital customer acquisition platform, and introduce prospective clients to its capabilities and value. The BDM also supports marketing and relationship development by networking at industry events, leveraging market contacts, and expanding platform awareness. Additionally, the role provides sales support to existing and prospective customers to ensure a positive experience and continued business growth.

Responsibilities

Develop and maintain a strong understanding of the Arise Energy platform and energy industry fundamentals to articulate its features, value proposition, and ability to address industry challenges.
Identify and pursue prospective customers by building and maintaining an active pipeline through lead generation activities such as cold calling, email outreach, industry networking, follow-up on marketing-generated leads, and participation in industry events.
Manage and maintain a pipeline of prospective Arise Energy platform customers while tracking opportunities outside current platform parameters, including natural gas, managed products, large RFPs, and Constellation Navigator opportunities.
Guide prospective customers through the digital customer journey from account setup through contract execution, including quote requests and responses, plan comparison and selection, and contract execution, using web-based meeting tools.
Respond to and resolve prospective customer inquiries and concerns through chat, email, and phone channels by identifying and classifying issues, coordinating with internal teams and third-party energy suppliers, and tracking resolution through CRM and service systems.
Collaborate with leadership, the digital product team, and marketing to identify opportunities to improve the digital customer experience and recommend enhancements to processes, procedures, and platform functionality based on customer interactions and market insights.

Requirements

Bachelor's degree and 8 years of energy industry experience, or equivalent combination of education and experience.
8 years of experience in a customer-facing role, such as sales, sales support, customer service, or account management experience, with an emphasis on outbound customer interactions.
Demonstrated ability to effectively build and maintain relationships with customers and prospects.
High proficiency in Outlook, Word, Excel, and PowerPoint.
Exceptional written and oral communication skills applied in a fast-paced team environment, maintaining rapport with colleagues, channel partners and customers.
Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making.
Demonstrated ability to balance multiple priorities with a strong focus on results and customer needs.
Ability to maintain confidentiality of all information.
Experience in outside sales, sales support, or customer support for an eCommerce or SaaS platform.
Experience in go-to-market strategy and/or supporting sales efforts for new products.

Skills

Sales
Sales Support
Customer Service
Account Management
Outbound Customer Interactions
Relationship Building
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Written Communication
Oral Communication
Analytical Skills
Attention to Detail
Problem-Solving
Conflict Resolution
Time Management
Independent Decision-Making
Prioritization
Results-Oriented
Customer Focus
Confidentiality
eCommerce
SaaS
Go-to-Market Strategy

Location

Remote

Work Type

Full-time

Experience Level

Senior

Education Level

Bachelor's degree

Salary/Compensations

$118,800 to $132,000

Benefits

Bonus program
401(k) with company match
Employee stock purchase program
Comprehensive medical, dental and vision benefits
Robust wellbeing programs
Disability and life insurance benefits
Paid time off for vacation, holidays, and sick days

About the Company

Constellation is the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, focused on lighting the way to a brilliant tomorrow for all.
Constellation has been the leader in clean energy production for more than a decade and is cultivating a workplace where employees can grow, thrive, and contribute.
With integrated Calpine, the portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, powering the equivalent of 27 million homes.
The culture is powered by passion and purpose, creating healthier communities and a cleaner planet.
Arise Energy was founded with the mission of making corporate energy purchasing easier.
Its proprietary self-service online platform enables customers to take control of their energy purchasing decisions, while a client-focused team of advisors helps organizations achieve cost, budget, and sustainability goals.
Arise Energy operates as an independent subsidiary of Constellation, a Fortune 200 clean energy leader.