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About the Role

The Room Reservation Supervisor oversees daily operations of the Reservations Department, ensuring accurate and efficient handling of all reservation requests, amendments, and cancellations. This role delivers a personalized and seamless reservation experience by professionally managing guest communications, reflecting the hotel's luxury service standards. The position maximizes room revenue through strategic upselling and relationship-based selling while maintaining high guest satisfaction and service excellence.

Responsibilities

Oversee daily operations of the Reservations Department.
Ensure accurate, efficient, and detailed handling of reservation requests, amendments, and cancellations.
Deliver a personalized and seamless reservation experience.
Professionally handle telephone, email, and other guest communications.
Manage reservation inquiries.
Verify room availability and rates.
Communicate reservation policies.
Anticipate guest preferences and ensure special requests are personalized and coordinated.
Maximize room revenue through strategic upselling and relationship-based selling.
Maintain high levels of guest satisfaction, loyalty, and service excellence.
Support revenue generation, quality assurance initiatives, and continuous improvement efforts.
Assist with team development, training, and departmental projects.
Ensure compliance with company policies, procedures, and luxury hospitality standards.

Requirements

Required Japanese and English speaking and written.
High school diploma or GED.
1 year of experience in guest services, front desk, or related professional area is desirable.

Experience Level

Supervisor

Education Level

High school diploma or GED

About the Company

Developed in partnership with jeweler and luxury products designer Bulgari, Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations.
Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.
In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.