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About the Role

This role focuses on creating, evolving, and developing digital resources that support self-guided and sustained learning. The successful candidate will work with business partners to document and digitize products and processes across the Business product portfolio.

Responsibilities

• Attend and support GTM-Ex intake and launch readiness discussions to identify upcoming product, pricing, offer, and process changes that impact digital enablement content, PKC/SAZ pages, and sales-facing tools.
• Maintain and update offer-related data sources, including SMB Offers Tool content, offer codes, pricing details, eligibility rules, launch and retirement dates, and related sales guidance to ensure accurate and current information is available to frontline teams.
• Translate GTM-Ex updates and business requirements into actionable content updates, tool changes, announcements, and process documentation while managing shifting priorities and urgent launch timelines.
• Create, design, and develop product collateral in partnership with business primes, product owners, and subject matter experts.
• Document product knowledge and create interactive learning modules, web-based training, post-training collateral, and sustainment resources.
• Digitize and simplify complex solutions and processes so they can be widely understood.
• Create engaging, thoughtful content that supports various learning styles and allows teams to learn at their own pace.
• Collaborate with product managers, project managers, marketing, training, and enablement teams to create and update product knowledge content.
• Assess content and program effectiveness, document successes and opportunities, and implement improvements for future programs.
• Produce and sustain well-researched online product content as a single source of truth.
• Ensure compliance with data standards, branding, and marketing templates.
• Stay current with product changes and launches to create compelling updates that maximize engagement and retention.

Requirements

• 3+ years of experience in Go to Market or digital creation roles.
• Experience with content management systems, SEO, traffic metrics, web development, design, and marketing brand strategy.
• Strong written and verbal communication skills.
• Previous experience developing engaging digital content.
• Strong relationship-building and collaboration skills, with the ability to deliver results independently or as part of a team.
• Ability to meet deadlines and manage project deliverables.
• Strong organizational and project management skills, with the ability to stay current with GTM-Ex intakes, product launches, offer changes, and shifting business priorities while ensuring timely and accurate updates across enablement platforms and tools.
• Ability to tailor and promote learning solutions based on audience needs.
• Knowledge of business telecommunications products, tools, and systems.
• Experience maintaining structured data sources, trackers, offer grids, and sales enablement tools, with a high level of attention to detail and strong validation skills to ensure offer details, pricing information, eligibility criteria, codes, dates, and other sales-critical data remain accurate and up to date across multiple systems and formats.

Skills

• Content writing
• Content design
• Adult learning principles
• Adobe Creative Cloud
• Photoshop
• Content management systems
• SEO
• Traffic metrics
• Web development
• Design
• Marketing brand strategy
• Telecommunications knowledge
• Wireless
• Wireline
• Data
• Cable technologies

Location

• Ottawa, ON

Work Type

• Full time
• Onsite

Experience Level

• 3+ years of experience

About the Company

• Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today.
• The Rogers Business team helps organizations of all sizes adapt, scale, and win with reliable, secure, and scalable network services and innovative technology solutions.
• These solutions help businesses operate more efficiently, reduce costs, improve productivity, and strengthen collaboration.
• We are looking for team members who are passionate about delivering industry-leading value to customers and businesses in the communities where we live and work.

Equal Opportunity

• At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
• We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
• Everyone who applies for a job will be considered.
• We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
• We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
• Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.
• You matter to us!