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About the Role

We are seeking a Customer Success Manager to drive growth in our Store AI Solution business and expand service adoption by leading upselling and cross-selling efforts with existing customers. This role offers the opportunity to experience the 0 to 1 and 1 to 10 phases of a new business, gain experience in business and service planning, and build customer success expertise within a dynamic, expanding business.

Responsibilities

Manage customer success operations for large and mid-sized companies that have already implemented AI solutions
Lead upselling and cross-selling efforts with existing customers

Requirements

Consistently resolved customer challenges in a corporate sales or customer success role
Achieved a high level of success in upselling and cross-selling after resolving customer challenges
Approximately 5 years of experience required

Skills

Sales and customer success experience in the retail industry
Experience negotiating with executive-level management at large corporations
English (Overall - 3 - Advanced)
Japanese (Overall - 4 - Fluent)

Location

Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Work Type

Full-time

Experience Level

Approximately 5 years of experience required

Benefits

Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
Employee Conditions: https://global.rakuten.com/corp/careers/information/
Culture: https://global.rakuten.com/corp/careers/culture/

About the Company

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports.
Rakuten has created a unique “Rakuten ecosystem” that is unlike any other by organically linking these services through a membership system centered on Rakuten members.
This is the New Business Development department within the Group Company Division.
A department that reports directly to senior management and is responsible for creating new businesses and formulating and executing strategies for large-scale, cross-organizational projects involving the entire group.