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About the Role

The Lead Kiosk Associate will ensure the smooth operations of temporary kiosks during the holiday season, planning resource needs and supplying kiosk agents responsible for gift certificate sales. This role supports the elevation of company culture through key pillars: The best in wellness, The feeling of somewhere else, A trouble-free experience, and In a natural state.

Responsibilities

• Train and coach kiosk agents
• Report staffing and daily kiosk operations to the kiosk coordinator and manager
• Assist with managing unexpected events and emergencies, including finding shift coverage
• Assist in managing inventories and orders
• Act as a resource person for kiosk agents, managing complaints and special requests
• Respond to guest needs following established scripts and standards
• Identify problems and propose solutions
• Manage the entire sales cycle, including assisting kiosk agents with daily tasks
• Perform other related tasks

Requirements

• College degree in tourism, hospitality, administration, human resource management, or equivalent experience
• Minimum of one year's experience leading a team
• Excellent customer service and problem-solving skills
• Availability and ability to travel quickly between various kiosk locations
• Excellent MS Office skills and ability to learn new technologies
• Excellent verbal and written communication and interpersonal skills
• Good sense of organization, planning, and monitoring
• Great professional rigor
• Ability to work under pressure and meet tight deadlines
• Capacity to work under pressure in a fast-paced and constantly evolving environment
• Available from late October to December 31, 2025

Skills

• Customer service
• Sales
• Team leadership
• Problem-solving
• MS Office
• Communication
• Interpersonal skills
• Organization
• Planning
• Monitoring

Location

• Fairview Mall

Work Type

• Full-time
• Contract

Experience Level

• Minimum of one year's experience in leading a team

Education Level

• College degree in tourism, hospitality, administration, human resource management or other pertinent experience

Salary/Compensations

• $24.00 per hour

About the Company

• Thermea Spa Village Whitby has transformed the spa experience into a wellness village, offering a familiar and welcoming environment that allows guests to escape the pace of modern life.
• The spa village combines unique, globally inspired rituals with a Canadian character, providing a peaceful hideaway.
• The company culture emphasizes warmth, welcoming, excellent guest care, and a strong sense of family among employees.
• The mission is to provide guests with refuge from modern pressures, enabling them to rediscover well-being for a happier, longer life.
• Employees are described as passionate, dedicated, enthusiastic, helpful, conscientious, discrete, and respectful.

Equal Opportunity

• Thermea Spa Village Whitby is committed to fostering an inclusive, accessible environment where all employees and guests feel valued, respected, and supported.
• Accommodations are available upon request for candidates throughout the hiring process.
• The use of AI may be applied during the recruitment process only to provide an overall job suitability score and will not be used to choose or discard applicants.