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About the Role

The Lead Kiosk Associate will ensure the smooth operations of temporary kiosk locations for the holiday season, planning needs and supplying resources for kiosk agents responsible for gift certificate sales. This role supports the elevation of company culture through key pillars: The best in wellness, The feeling of somewhere else, A trouble-free experience, and In a natural state.

Responsibilities

• Train and coach kiosk agents
• Report back to kiosk coordinator and manager regarding staffing and daily kiosk operations
• Assist with managing unexpected events and emergencies, including finding shift coverage
• Assist in the management of inventories and orders
• Act as a resource person for kiosk agents, managing complaints and special requests
• Follow established scripts to respond to guest needs in accordance with established standards
• Identify problems and propose solutions
• Manage the entire sales cycle, addressing needs and closing sales
• Assist kiosk agents in the day-to-day performance of their tasks
• Perform other related tasks

Requirements

• College degree in tourism, hospitality, administration, human resource management or other pertinent experience
• Experience in customer service or sales is an asset
• Minimum of one year's experience in leading a team
• Excellent customer service and problem-solving skills
• Available and able to travel quickly between various kiosk locations
• Excellent MS Office skills and adept at learning new technologies
• Excellent verbal and written communication and interpersonal skills
• Possess good sense of organization, planning and monitoring, as well as great professional rigor
• Ability to work under pressure and meet tight deadlines
• Capacity to work under pressure in a fast-paced and constantly evolving environment
• Be available from late October to December 31, 2025

Skills

• Customer service
• Problem-solving
• MS Office
• Communication
• Interpersonal skills
• Organization
• Planning
• Monitoring

Location

• Yorkdale Mall
• Toronto
• Durham Region

Work Type

• Full-time
• Contract

Experience Level

• Lead
• Minimum 1 year team leadership

Education Level

• College degree

Salary/Compensations

• $24.00 per hour

About the Company

• Thermea Spa Village Whitby has transformed the spa experience into a wellness village, offering a familiar and welcoming environment that allows guests to escape the hectic pace of modern life.
• The spa village combines unique experiences inspired by global rituals with a distinctively Canadian character, serving as a peaceful hideaway.
• The company prides itself on a warm and welcoming community, providing excellent care to both guests and employees.
• The mission is to give guests a moment's rest, offering refuge from modern life pressures to help them rediscover well-being for a happier, longer life.
• Employees are described as passionate, dedicated, enthusiastic, helpful, conscientious, discrete, and respectful.

Equal Opportunity

• Thermea Spa Village Whitby is committed to fostering an inclusive, accessible environment where all employees and guests feel valued, respected, and supported.
• Accommodations are available upon request for candidates throughout the hiring process.
• The use of AI may be applied during the recruitment process only to provide an overall job suitability score and will not be used to choose or discard applicants.