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About the Role

As an IT Service & Application Analyst, you will support the applications and technology powering global retail and digital operations. This is a hands-on, hybrid support role across the retail technology ecosystem, providing first and second line support, troubleshooting issues, and ensuring smooth omnichannel operations.

Responsibilities

• Provide first and second line support across business applications, including ERP, e-commerce, finance, middleware and logistics platforms
• Troubleshoot, triage and resolve application bugs, incidents and system issues
• Monitor integration health and investigate REST and SOAP API failures, message queue errors and pipeline issues
• Investigate and resolve end-to-end order flow issues, from order capture through to warehouse dispatch
• Support omnichannel processes, including inventory integrations, inter-branch stock transfers and international consolidation flows
• Investigate data discrepancies across systems, including pricing, stock, orders and currency
• Manage user access and support end-user onboarding and offboarding
• Set up and configure laptops, systems and software for new and existing team members
• Onboard users to business systems and provide training where required
• Liaise with external vendors to troubleshoot issues and coordinate resolutions
• Maintain clear system, application and process documentation
• Identify opportunities to improve existing systems, support processes and automation
• Contribute to ongoing application enhancements and technology improvements
• Use AI tools to support ticket triage, problem-solving and day-to-day productivity

Requirements

• 5+ years’ experience in application support, ideally within a retail or e-commerce environment
• Experience reading and debugging code in an object-oriented language, preferably .NET or Java
• Hands-on experience supporting ERP, e-commerce, finance or other business-critical platforms
• Experience troubleshooting middleware or iPaaS integration flows using platforms such as Boomi, MuleSoft or similar
• Strong understanding of REST and SOAP APIs, including reading payloads, identifying failures and working with vendors
• Understanding of omnichannel retail operations, including order management, fulfilment, inventory and inter-branch transfers
• Familiarity with retail ERP concepts, including purchase orders, goods receipts, stock, pricing and multi-currency
• Experience supporting the e-commerce order lifecycle and 3PL integrations
• Working exposure to Microsoft Power Platform, including Power BI and Power Automate
• Comfortable using AI-assisted tools to improve productivity and problem-solving
• Strong troubleshooting skills with a practical, solutions-focused approach
• Excellent attention to detail and a commitment to providing dependable end-user support
• Experience with retail ERP, middleware or e-commerce platforms
• Exposure to multi-region retail operations across Australia, the UK, the US or Europe
• Experience supporting international orders and cross-region inventory flows
• Previous experience working in a fast-paced, global retail environment

Skills

• .NET
• Java
• Boomi
• MuleSoft
• REST APIs
• SOAP APIs
• Microsoft Power Platform
• Power BI
• Power Automate
• AI tools

Location

• Sydney CBD

Work Type

• Hybrid

Experience Level

• 5+ years

Benefits

• Hybrid Working Arrangements
• Birthday, Wellness & Parental Leave
• Generous Product Discounts
• Self Love Leave
• Convenient Sydney CBD Office
• Premium Gym Membership

About the Company

• Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer.
• We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories.
• Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become one of the most talked-about lingerie brands.
• We inspire, create curiosity, and empower women through their beauty and confidence.

Equal Opportunity

• Honey Birdette is an equal opportunity employer.
• Here at HB, we value honeys of all shapes, sizes, ethnicities and orientations.
• If you’ve been longing for a workplace that’s fuelled by self-empowerment and self-love, please apply!