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About the Role
You are the specialist for Australian payroll compliance, including Modern Awards, Single Touch Payroll (STP), superannuation, and long service leave, for Rippling's customers. You are the definitive internal and external resource on how Australian payroll compliance requirements are configured and maintained in Rippling, including Modern Award interpretation, enterprise agreements layered on top of awards, and how these connect to STP reporting, superannuation, and long service leave obligations. Payroll is your primary focus but you will also take on general customer cases that are not directly tied to payroll, supporting Australian Technical Account Managers(TAMs) and Account Managers (AMs) across the broader book.
Responsibilities
- Conduct Payroll & Compliance Configuration Audits: Review live customers' Modern Award setup, STP mapping, superannuation, and long service leave configuration to identify errors, inefficiencies, or compliance gaps and deliver clear remediation recommendations.
- Lead Modern Awards Enablement: Train customer admins on Modern Award configuration and maintenance in Rippling, including annual award updates, and identify optimization opportunities.
- Configure reports and policies: Build complex reports and configure payroll-related policies, including Modern Award and enterprise agreement requirements, to support accurate compliance analysis, customer audits, and scalable operational processes.
- Provide feedback to Product: Capture structured feedback on payroll and compliance performance, surfacing recurring themes and Australia-specific insights to Product and Engineering.
- Conduct Enterprise Account Health Checks: Run post-implementation health checks and configuration audits for high-value Enterprise accounts as Modern Award and compliance requirements evolve.
- Enable internal TAMs/AMs: Serve as an internal knowledge resource, upskilling TAMs and AMs on Australian payroll compliance.
- Deliver structured engagements: Provide documented findings and next steps from every engagement and drive engagements initiated reactively by TAMs/AMs or proactively where risk or complexity warrants it.
- Develop training assets: Build reusable training assets covering Australian payroll compliance best practices, plus internal enablement materials for TAMs, AMs, and IMs.
- Host scaled enablement webinars: Host recurring 1:many adoption webinars and cohort-based Modern Award briefings that drive platform adoption and walk customers through annual award changes before they become support tickets.
- Provide general case support: Take on customer cases outside of payroll and compliance as needed, in support of the broader Australian TAM/AM team.
Requirements
- 3+ years of SaaS experience in payroll process, consulting, implementation, or support.
- Strong, hands-on experience in Australian Modern Awards interpretation and application.
- Deep working knowledge of Australian payroll compliance, including Modern Awards, STP, superannuation, and long service leave.
- Passion for helping customers and colleagues.
- Ruthless prioritization and time management skills.
- Ability to explain complex payroll and compliance scenarios in simple, clear written or verbal communications.
- Strong attention to detail and ability to solve complex, interdependent configuration problems.
- Comfort handling general, non-payroll customer cases alongside a payroll-first specialization.
- Interest in actively working with product and engineering teams to feed Australia-specific product gaps into the roadmap.
Skills
- Australian payroll compliance
- Modern Awards interpretation and application
- Single Touch Payroll (STP)
- Superannuation
- Long service leave
- SaaS experience
- Payroll process
- Consulting
- Implementation
- Support
- Prioritization
- Time management
- Communication (written and verbal)
- Attention to detail
- Problem-solving
- Product feedback
- Training asset development
- Webinar hosting
Experience Level
- 3+ years of SaaS experience