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About the Role
Academy of Art University is seeking an experienced 3D Animation & VFX Lab Technician for the School of Animation & Visual Effects to provide professional customer service, troubleshoot software issues, and investigate new solutions for various software systems.
Responsibilities
- Support students, staff, and instructors to resolve Academic / Technical issues in the onsite lab & rLab (virtual lab).
- Provide excellent customer service and a cordial and friendly presence to students, faculty and staff.
- Monitor student use of the onsite lab and rLab using WCO tools for check-in/check-out.
- Communicate and coordinate with Campus Hosts to ensure smooth workflow.
- Ensure defaulting students are not attending classes or using equipment.
- Assist students with software/equipment troubleshooting in-person, via email, Discord, or Zoom.
- Collaborate with IT- Classroom Support Group to assist instructors and students with computer and software issues.
- Assist with department run exhibitions and festivals.
- Help maintain departmental aesthetic, including desktop publishing for promotional media.
- Check the status of all equipment in labs and classrooms.
- Protect equipment from theft and vandalism.
- Maintain a clean, functional, and productive learning environment.
- Provide support and assistance to the Department Director.
Requirements
- Computer literacy
- Problem solving
- Confidentiality
- Attention to detail
- Editing skills
- Professional Communication Skills
- Excellent organizational and time management skills
- Ability to work professionally with faculty, staff, administrators, external contacts and the general public.
- Expert knowledge in one or more of the following softwares: Adobe CC Suite, Autodesk Maya, Z Brush, Mari, Unreal Engine, Substance Painter, Nuke, Houdini, Arnold.
- Strong troubleshooting skills in both hardware and software on PC/Windows 10.
- Working knowledge of video editing and audio mixers.
- Must be flexible and willing to work weekend, morning or night hours.
Skills
- 3D Animation
- VFX
- Customer Service
- Troubleshooting
- Software Maintenance
- Adobe CC Suite
- Autodesk Maya
- Z Brush
- Mari
- Unreal Engine
- Substance Painter
- Nuke
- Houdini
- Arnold
- Hardware Troubleshooting
- Software Troubleshooting
- PC/Windows 10
- Video Editing
- Audio Mixers
- Desktop Publishing
Location
- San Francisco, CA
Work Type
- On-site
- Full-time
Experience Level
- Experienced
Salary/Compensations
- $22.00/hour
Benefits
- Health insurance
- 401k options
- Paid holidays
- Paid sick leave
- Commuter benefit program
- One undergraduate course tuition free each semester
About the Company
- Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service.
- We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow.
Equal Opportunity
- Academy of Art University is an equal opportunity employer.
- All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law.
- Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
- Equal access to the hiring process, services, and employment is available to all persons.
- Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at recruitment@academyart.edu.