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About the Role

As Facility Manager, you will manage the operational performance and maintenance of building services for Mirvac's premium retail portfolio. You will ensure that all financial targets are met, and all operational services are maintained in accordance with statutory requirements. Additionally, this role is required to manage the daily operation, presentation and maintenance of the asset(s), and ensure the highest levels of customer service and safety are delivered and maintained.

Responsibilities

Provide an exceptional customer experience by building strong relationships with key stakeholders and ensuring a high level of communication.
Ensure identified risks are regularly reviewed and strategies implemented to mitigate their impact.
Support the development and delivery of projects to foster a safe, sustainable, and innovative culture.
Contribute to the preparation of Strategic Asset Plans and operational/capital expenditure budgets.
Create and approve work orders, tax invoices, and service/minor capital works contracts.
Perform daily inspections of plant and equipment to ensure operational readiness.
Maintain all areas of the asset to the highest presentation standards and safety levels.
Assist with the review of proposed works to ensure compliance with specifications and statutory requirements.
Prepare scope of works for planned operational or minor capital projects.
Escalate critical service interruptions, understanding their impact on customers and tenants.
Manage all contractors and service providers in accordance with Mirvac policies.
Provide leadership to the team to develop their strengths, skills, and knowledge.
Be available on call 24/7, work weekends, and attend after-hours calls; act as Duty Manager as required.
Collaborate with team members and stakeholders to ensure system/data integrity and efficient information flow.
Champion the consistent application of Mirvac values, leading by example.
Assist with projects or undertake additional duties as required.

Requirements

5+ years of experience in all facets of facilities management.
Experience across Retail assets is desirable.
Demonstrated success in achieving results through effective relationship management.
Demonstrated success in driving a customer-centric strategy.
Demonstrated people management experience.
Demonstrated experience in a high-volume role with conflicting priorities.
Demonstrated understanding of Australian Standards, NCC, HSE, DDA, and other risk management issues.
Detailed understanding and practical experience of BMCS systems.
Demonstrated experience managing contractors and contract schedules.
Technical competency with trade or tertiary qualifications preferred.
Exceptional organisational and resource management skills.
Ability to prioritise work effectively, ensuring deadlines are achieved on time.
Ability to adapt to change, deal with ambiguity and complexity.
Proactive and self-motivated mindset.
Ability to solve issues as they arise and improve systems and processes.

Skills

Facilities Management
Retail Asset Management
Relationship Management
Customer Service
Risk Management
Budget Management
Contract Management
People Management
Organisational Skills
Resource Management
Adaptability
Problem Solving

Location

Australia

Work Type

Full-time

Experience Level

5+ years

Education Level

Trade or tertiary qualifications preferred

About the Company

Mirvac creates and curates better experiences.
Mirvac are visionaries who are bold, embrace innovation and diversity, and lead with optimism.
Mirvac are creators of positive change, delivering enduring value for all Australians.
Mirvac focuses on sustainability, innovation, and shared value.
Mirvac aims to return benefits to customers, partners, investors, and communities.