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About the Role
The Deployment Strategist owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. This role is highly client-facing and requires strong ownership for senior operators who thrive under pressure and ambiguity. You will help build the playbook for enterprise deployments, translating real-world operations into live AI agent workflows and working directly with executives.
Responsibilities
- Serve as the executive point of contact for customer deployments and long-term success
- Lead customer discovery to understand workflows, constraints, and success criteria
- Translate complex business processes into executable AI agent workflows
- Partner with Agent Delivery Engineers to validate assumptions and execute technically
- Configure, test, and release agent configurations for customer use cases
- Own deployment plans, timelines, risks, and stakeholder communication
- Lead customer kickoffs, milestone reviews, QBRs, and executive updates
- Proactively manage scope changes, escalations, and expectation-setting
- Improve and scale onboarding and deployment processes over time
- Travel for key customer milestones and kickoffs as needed (~25%)
Requirements
- 6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
- Strong technical acumen: able to reason about workflows, APIs, and system behavior
- Comfort operating in fast-moving, ambiguous environments
- Excellent written and verbal communication skills
- Experience managing multiple concurrent, high-stakes projects
- Familiarity with LLMs, APIs, JSON
- Strong Excel / PPT skills
- SaaS experience
- Basic SQL literacy
Skills
- LLMs
- APIs
- JSON
- Excel
- PPT
- SQL
Location
- San Francisco
- NYC
Work Type
- Full-time
- Onsite (5 days/week)
- Hybrid
Experience Level
- 6+ years
Education Level
- Technical degree (CS, Engineering, Math) or equivalent experience (Nice to Have)
Salary/Compensations
- $150,000 - $240,000
Benefits
- Competitive equity
- Health, Vision, and Dental benefits
- Take-what-you-need Paid Vacation
- Life Insurance and Accidental Insurance
- Short-Term Disability Coverage
- 401k option
- Paid parental leave
- Yearly learning and development stipend
- Commuter benefits for Bay Area employees
- Uber ride stipend if you ever have to work late in the office
- Remote office home stipend
- Daily catered lunches provided
- Onboarding trip to San Francisco HQ if you work remotely
- Monthly happy hours
- Annual Company Offsites
About the Company
- Pallet is building AI Agents to transform the physical economy — a $12 trillion global industry.
- Raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures.
- Achieved 700% revenue growth in under two years.
- Mission is to increase the efficiency of the global supply chain by automating manual workflows.
- Flagship platform provides end-to-end visibility, control, and optimization.
- Newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time and integrate directly with customer systems.
- Positioned to build the next $10B company powering the physical economy.
- Work alongside leaders from Google, DoorDash, YC, and more.
Equal Opportunity
- Pallet is an Equal Opportunity Employer.
- We make all employment decisions based solely on merit.
- We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic.
- We prohibit any form of discrimination or harassment.
- This policy applies to all terms and conditions of employment, including hiring.