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About the Role

The Associate Deployment Strategist will own customer deployments from discovery and workflow design through execution, launch, and ongoing success. This client-facing role is for an organized, analytical individual comfortable in a fast-moving environment, primarily supporting mid-market deployments and coordinating day-to-day customer interactions. You will help create the deployment playbook, working directly with customers and shaping how Pallet scales implementation.

Responsibilities

Serve as the executive point of contact for customer deployments and long-term success
Lead customer discovery to understand workflows, constraints, and success criteria
Translate complex business processes into executable AI agent workflows
Partner with Agent Delivery Engineers to validate assumptions and execute technically
Configure, test, and release agent configurations for customer use cases
Own deployment plans, timelines, risks, and stakeholder communication
Lead customer kickoffs, milestone reviews, QBRs, and executive updates
Proactively manage scope changes, escalations, and expectation-setting
Improve and scale onboarding and deployment processes over time
Travel for key customer milestones and kickoffs as needed (~25%)

Requirements

1+ years of experience in a customer-facing, operations, implementation, consulting, product, support, or technical project role
Strong organization and follow-through across multiple workstreams
Clear written and verbal communication skills
Comfort working with customers and asking thoughtful questions
Ability to break down complex workflows into clear steps, requirements, and decisions
Interest in AI, automation, logistics, and operational systems
Strong analytical skills and attention to detail
Comfort working in spreadsheets and presentation tools
Basic technical acumen, including familiarity with APIs, JSON, SQL, or system workflows
Ability to operate in a fast-moving environment and create structure from ambiguity

Skills

AI
Automation
Logistics
Operational systems
APIs
JSON
SQL
Spreadsheets
Presentation tools

Location

San Francisco, CA
New York City, NY

Work Type

Full-time
Onsite (5 days/week)
Hybrid

Experience Level

Associate

Education Level

Technical degree or technical coursework in CS, Engineering, Math, Data, or related fields (Nice to Have)

Salary/Compensations

$100,000 - $150,000

Benefits

Health, Vision, and Dental benefits
Take-what-you-need Paid Vacation
Life Insurance and Accidental Insurance
Short-Term Disability Coverage
Generous salary and equity for all staff
401k option
Paid parental leave
Yearly learning and development stipend
Commuter benefits for Bay Area employees
Uber ride stipend
Remote office home stipend
Daily catered lunches provided
Onboarding trip to San Francisco HQ if you work remotely
Monthly happy hours
Annual Company Offsites

About the Company

Pallet is building AI Agents to transform the physical economy — a $12 trillion global industry.
We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures.
In under two years, we’ve achieved 700% revenue growth and are just getting started.
Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow supply chain teams down — from scheduling and appointment setting to data entry and load management.
Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time and integrate directly with customer systems.
As companies across the physical economy look to generative AI to drive efficiency, many are turning to Pallet to lead the way.
With deep supply chain expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company powering the physical economy.
Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of supply chain technology.
We are an in-person company. Our offices in San Francisco, New York City and London are where ideas get built, decisions get made, and the team gets stronger.
We have invested in making them genuinely great places to spend your day, with catered lunches, monthly happy hours, and people who care about the work and each other.

Equal Opportunity

Pallet is an Equal Opportunity Employer.
We make all employment decisions based solely on merit.
We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic.
We prohibit any form of discrimination or harassment.
This policy applies to all terms and conditions of employment, including hiring.
Pallet complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws.
We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.
If you need any assistance or accommodations due to a disability, please contact us at recruiting@pallet.com.