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About the Role
exacare ai is hiring an IT Manager to establish and lead the IT function supporting our Toronto office. This is the company's first dedicated IT hire and a foundational role within the organization. The IT Manager will assume full ownership of the IT environment and establish the standards, workflows and support model required to operate it effectively at scale. This role is well suited to an experienced IT professional who has owned the full technology surface at a single organization, spanning endpoints, identity, network and end-user support, and who is comfortable operating with a high degree of autonomy. The successful candidate will define this function rather than inherit an established one, and will be expected to identify priorities and recommend solutions independently.
Responsibilities
- Own the complete device lifecycle, including procurement, provisioning, MDM enrollment, ongoing maintenance and responsible end-of-life disposal
- Manage employee onboarding and offboarding, including automated provisioning and de-provisioning across core systems using SSO and SCIM
- Administer Google Workspace, Rippling, SentinelOne, 1Password, and manage access and licensing across the broader software stack
- Own the office network and Wi-Fi, including oversight of the network provider relationship and internal visibility into network performance
- Configure and maintain conference room and AV systems across the Toronto office, and manage employee peripherals including monitors, mice, keyboards, headphones and speakers.
- Support exacare ai's SOC 2 program, and own password management and endpoint protection
- Own access control systems, including the implementation of facial recognition
- Serve as the primary point of contact for technical support across the Toronto office
- Establish the workflows, service delivery model and processes required to scale IT support as headcount grows
- Partner with People Operations and Operations on new hire setup, office projects and cross-functional initiatives
- Support software procurement and vendor evaluation as the technology stack expands
Requirements
- A minimum of five years in a comparable IT role, with demonstrated ownership of the full IT environment at an organization with a laptop-based workforce
- Practical implementation experience with SSO, SAML and SCIM
- Experience administering an MDM platform such as Jamf, Kandji or Intune, and managing the complete device lifecycle from procurement through end-of-life disposal
- Experience covering the full technology surface at a single organization, spanning endpoints, identity, network and end-user support
- A demonstrated record of building IT processes and infrastructure from the ground up, with the ability to operate effectively without an established playbook or internal escalation path
- A proven ability to work through unfamiliar technical problems independently. This is exacare ai's only dedicated IT role, and the successful candidate will research, decide and implement without a mentor or coach to escalate to.
- Strong interpersonal skills, with experience partnering closely with People Operations, Operations and the wider employee base
- Sound judgment in process design, with the ability to apply appropriately scaled solutions within a high-growth environment
Skills
- Google Workspace administration
- Rippling administration
- Okta administration
- Workday administration
- Wi-Fi administration
- Network administration
- SOC 2 compliance
- Physical security systems
- Access control systems
Location
- Toronto
Work Type
- Hybrid
Experience Level
- 5+ years
Benefits
- Competitive salary and equity in a high-growth startup
- Flexible PTO, take what you need
- Medical, dental, and vision coverage
- Great startup culture, including company off-sites
About the Company
- exacare ai is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured referral packets into clear clinical insights and next steps, so teams can make faster, safer placement decisions with less administrative burden. Today, exacare ai powers more than 2,000 facilities, and is growing rapidly.
- We recently raised a $30M Series A led by Insight Partners, and are bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!