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About the Role

The Customer Service Associate III plays a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You’ll engage with customers through inbound and outbound calls, written correspondence, and other communication channels—all while developing valuable insurance and customer service expertise.

Responsibilities

Handle moderate to complex customer inbound calls with professionalism, accuracy, and empathy
Explain policy details and customer documentation clearly, including follow‑ups and next steps
Resolve routine, complex, and unique questions while striving for first‑call resolution
Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
Collaborate with internal teams to ensure a seamless customer experience
Balance inbound customer support responsibilities with offline administrative tasks.

Requirements

Strong verbal and written communication skills
Ability to work independently while managing multiple priorities
Highly organized and detail‑oriented
Patience, empathy, and professionalism when working with diverse customer needs
Experience with Microsoft Office Suite, especially basic Excel
Prior exposure to insurance concepts, policies, or customer service environments
Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Skills

Consumer Protection
Customer Data Management
Performance Management (PM)
Relationship Building
Stakeholder Relationship Management

Location

Onsite at 1125 RXR Plaza, 11th Floor, Uniondale, NY 11556

Work Type

Onsite
Full-time

Experience Level

Salary/Compensations

17.98 - 26.16 per hour

Benefits

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs for remote employees.

About the Company

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs.
We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City.
National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products.
We are a specialty personal lines insurance holding company.
Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Equal Opportunity

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories.
All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.