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About the Role
As a Customer Service Consultant, you will provide outstanding service by educating customers on digital platforms and offering choices for banking. You will also raise fraud awareness and support vulnerable customers to ensure financial inclusion.
Responsibilities
- Play a pivotal role within the Branch Customer Service Team as the first point of contact for customers.
- Take ownership of individual customer needs and deliver an exceptional customer experience.
- Play an integral part in customer education around HSBC digital services and fraud awareness.
- Identify customers in vulnerable situations and determine the best way to support them.
- Help customers with more complex banking needs to ensure they feel supported in their choices.
Requirements
- Demonstrate excellent communication skills enabling effective conversations, strong connections, and empathy.
- Ability to take ownership of customer inquiries through to resolution.
- Deliver a personalized, friendly, and efficient service.
- Be resilient to a continuously changing environment.
- Must be a UK Resident over 18 years old.
- Must have valid right to work in the UK for a minimum of 14 months.
- Unable to offer sponsorship for this role.
- If on a student visa, must allow working 35 hours per week.
Skills
- Customer Service
- Communication
- Problem-solving
- Empathy
- Resilience
Location
- UK
Work Type
- Full-time
- 35 hours per week
Experience Level
- Previous Customer Service experience is helpful but not essential.
Salary/Compensations
- £27,200 based on 35 hours per week
- Annual discretionary performance bonus
Benefits
- Over six weeks of holiday (including bank and public holidays)
- Option to buy more holiday
- Perks at Work Benefit with access to 30,000+ national and local employee discounts
- Market-leading employer pension contribution
- BUPA Healthcare
- Life Assurance, equivalent to four times annual salary
- Access to a flexible benefits platform (Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, etc.)
- Sharesave schemes
About the Company
- At HSBC, we’re passionate about coaching and developing our people.
- We offer access to our learning platform and opportunities for career development.
- Being open to different points of view is important for our business and the communities we serve.
- We are dedicated to creating diverse and inclusive workplaces.
- We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone.
- We take pride in being a Disability Confident Leader.
Equal Opportunity
- We offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
- If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.