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About the Role
This role is crucial for coordinating daily service schedules and assignments for Power and Thermal field engineers, ensuring efficient execution of planned preventive, dispatch, and corrective works on customer sites. You will be the primary support for service administration, managing service transaction requests, data updates in ERP/CRM, and accurate entry of service orders and work completion records. Your attention to detail will be vital in verifying service paperwork for invoicing and acting as the first point of contact for routine service administration queries.
Responsibilities
- Coordinate daily service schedules and assignments for Power and Thermal field engineers.
- Support Asia Service Administration by preparing and submitting service transaction requests.
- Ensure timely data updates in ERP/CRM.
- Execute accurate and timely entry of service orders, work completion records, time sheets, and related transaction documents.
- Verify and prepare service paperwork for invoicing.
- Escalate discrepancies to Finance / Service Admin Lead.
- Act as the first point of contact for internal stakeholders for routine service admin queries.
- Escalate complex issues to the Lead.
- Monitor invoice team’s regular invoices process and provide regular reports or alerts.
- Support continuous improvement by identifying recurring admin/process issues and suggesting practical fixes.
- Contribute to onboarding and basic training of new Service Admins or temporary admin staff.
Requirements
- 2–4 years of relevant experience in service operations, field coordination, or back-office support.
- Hands-on experience with ERP and CRM systems (e.g., SAP, Oracle, MS Dynamics, Salesforce).
- Good command of Japanese JLPT N1 and English (both written and spoken).
- Strong MS Excel skills and basic comfort with reporting.
- Proven ability to work with client/service engineers and cross-functional teams in a fast-paced operational environment.
- High attention to detail, reliable ownership mentality, and good problem-solving skills.
- Customer-service mindset and clear, professional communication skills.
Skills
- ERP systems
- CRM systems
- MS Excel
- Reporting
- Service operations
- Field coordination
- Back-office support
- Communication skills
Location
- Office-based
Work Type
- Office-based
- Occasional on-site attendance
- Periodic on-call availability
Experience Level
- 2-4 years of relevant experience
About the Company
- Vertiv brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs.
- Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
- Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
- Visit Vertiv.com to learn more.
Equal Opportunity
- Vertiv is an Equal Opportunity/Affirmative Action employer.
- We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
- If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com [help.join@vertiv.com]