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About the Role

The Front Desk Agent is responsible for the smooth day-to-day running of the club reception area, interacting with Members and guests through various communication channels, monitoring public areas, and providing unrivaled service. This role requires developing rapport with Members, managers, and staff to ensure an outstanding Member experience and a harmonious work environment.

Responsibilities

• Check guests in and out of the hotel and escort hotel guests to their rooms to give the room orientation.
• Greet Members and their guests promptly upon their arrival.
• Maintain working knowledge of hotel outlets and public areas including hours of operation, pricing, and other Member related issues.
• Monitor and alter service based on guest reactions to guarantee satisfaction.
• Perform proper execution of opening and closing procedures.
• Communicate with all applicable departments in a timely manner to ensure smooth continuous service to all Members.
• Review hotel reservations and plan for any special requests or VIPs accordingly.
• Conduct frequent and consistent inspections of guest rooms and other public areas, ensuring that service opportunities are handled immediately.
• Liaise with Housekeeping to ensure property is always spotless.
• Monitor and maintain hotel supplies.
• Maintain a high level of cleanliness in the hotel and public areas.
• Report any maintenance issues (i.e. HVAC, plumbing, and electrical) to the maintenance department.
• Ensure that telephone is being answered promptly and cordially.
• Ensure that guests are being treated in a friendly and accommodating way.
• Monitor staff appearance and take action as necessary.
• Handle Member and guest correspondence as necessary.
• Actively monitor inventory of supplies and maintain daily cost control and loss prevention.
• Maintain par levels for all supplies and equipment for hotel operations.
• Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Implement strategies for continuous improvement of Front Desk operations.

Requirements

• Must have and be able to do all of the following:
• Work with a sense of urgency.
• Excellent communication skills, both written and verbal, in English.
• Take direction well; understand and follow written and verbal instructions.
• Can creatively solve problems and effectively implement solutions.
• Good time management skills; can manage and complete priority workflows and be detail oriented.
• Ability to learn and perform in a fast-paced environment.
• Ability to work both independently and in a team environment and able to handle multiple tasks.
• Able to deal with guests in a professional manner while always maintaining a composed demeanor.
• At least 18 years of age.
• Stamina to work up to 40+ hours per week in full-time positions.
• Basic computer and math skills.
• Strong computer skills and ability to pick up new software quickly.
• Must be able to read, write, speak, and understand English comprehensively.
• Possess the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations.
• Heavy Member/guest contact is required.
• Must be able to tolerate varying noise levels, temperature, illumination, and air quality.
• Requires hand-eye coordination and manual dexterity.
• Requires normal sense of smell, taste, touch and sound.
• Must be able to respond to visual or aural cues.
• Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8+ hours per shift.
• Lift up to 50 pounds in order to perform the essential functions.
• Work in a stressful environment and stressful situations.
• Work in an environment where climate constantly changes.
• Maneuver freely through all areas of the property.

Skills

• Excellent communication skills, both written and verbal, in English
• Creative problem solving
• Effective solution implementation
• Good time management
• Detail oriented
• Ability to learn and perform in a fast-paced environment
• Ability to work independently and in a team
• Ability to handle multiple tasks
• Professional demeanor
• Composed demeanor
• Basic computer skills
• Basic math skills
• Strong computer skills
• Ability to pick up new software quickly

Location

• San Francisco

Work Type

• Onsite
• Full-time

About the Company

• The Battery is San Francisco's unique modern-era private social club.
• The Battery houses seven bars and casual, yet stellar dining rooms serving breakfast, brunch, lunch, and dinner.
• It has private event spaces and catering, and a boutique 14 room hotel including penthouse suites.
• Gardens, and breathtaking views of San Francisco add to the unique ambiance.
• The Battery offers a dynamic membership program including frequent lecturers, eclectic performing arts, curated experiences, publications, and excursions.
• The Club also houses The Battery Foundation, a 501(c)(3) organization, supported by our Members, that has made more than $30 million in grants since its inception.