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About the Role
As an Event Operations Manager, you will lead your team from setup to breakdown, own the guest experience across every group event, and turn every booking into a reason to come back and bring more people next time.
Responsibilities
- Execute events from setup through breakdown, leading your team to deliver seamless, memorable group experiences
- Partner with Sales to identify upsell opportunities, drive repeat bookings, and grow event revenue
- Train and develop event staff on hospitality standards, event flow, and high-volume execution
- Ensure event spaces, lanes, and attractions are set, staffed, and guest-ready before every event
- Manage event labor, track financial performance, and complete post-event reporting
- Stay active and visible during nights, weekends, holidays, and peak event seasons
Requirements
- 3 or more years of event, hospitality, or operations leadership experience
- A track record of executing events that drive repeat business and guest satisfaction
- Experience managing and developing event staff in high-volume, fast-paced settings
- Financial acumen including event profitability, labor scheduling, cost control, and upsell strategies
- Strong organizational skills and the ability to manage multiple events and priorities simultaneously
- Flexible availability including nights, weekends, holidays, and peak event seasons
Experience Level
- 3 or more years of experience
Salary/Compensations
- $60,000 to $65,000 + commission
Benefits
- Medical, Dental, and Vision plans
- Wellness resources
- 401(k) Retirement Plans
- Employee Stock Purchase Program
- Employee Assistance Program (EAP)
- Vacation and Holidays
- Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!
- Performance-based incentives
About the Company
- Lucky Strike Entertainment is one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.
- Founded in 1997, the company redefined an industry and built a powerhouse with 14,000 Associates and nearly $1.4 billion in annual revenue.
- Hospitality is their core, and they strive to deliver memorable experiences for every guest on every visit.
- Joining Lucky Strike means joining a team of passionate winners with opportunities for sustained career growth.