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About the Role

Chime is seeking a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety. This role involves leading a squad of 3-5 engineers, setting hiring standards, coaching talent, and owning execution. You will also be involved in writing and shipping production code. The Human Agent Tooling team develops software for Chime's support agents, including the agent workspace, case management tools, and real-time member context. The goal is to modernize this platform and partner with Product, Operations, and support agents to improve human support interactions.

Responsibilities

Drive technical design and architectural decisions
Mentor engineers and foster cross-functional collaboration
Lead and contribute to multiple projects simultaneously
Build and maintain robust, low-latency APIs and backend services
Become the domain expert in platform architecture
Provide technical decisions and solutions to refine platforms
Partner with data engineers, analysts, and product managers to ship impactful features
Improve platform reliability and performance through system architecture, observability, and automation
Evolve experimentation, policy lifecycle, and ML integration capabilities
Participate in on-call rotation, including responding to incidents outside of regular working hours

Requirements

5+ years of experience developing software in a production environment at scale
Prior experience serving as a technical lead for a team and on complex projects
Proven experience with Ruby on Rails or comparable frameworks
Experience with transactional databases and caching systems
Deep understanding of architectural patterns for large-scale web applications
Commitment to mentoring engineers and fostering team development
Appreciation of maintainable and well-tested code
Curiosity and passion for diving deeply into system architectures and technical challenges
Experience in fast-paced or early-stage environments is a strong plus

Location

Onsite

Work Type

Full-time
Hybrid

Experience Level

5+ years of experience developing software in a production environment at scale
Prior experience serving as a technical lead for a team and on complex projects

Salary/Compensations

$187,000 - $259,000

Benefits

Bonus
Competitive equity package
Backup child, elder, and pet care
Subsidized commuter benefits
Comprehensive health, financial, and wellbeing benefits
Generous vacation policy
Company-wide paid days off
1% of your time off to support local community organizations
Annual wellness stipend
Up to 22 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to family planning reimbursement

About the Company

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. Our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Equal Opportunity

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.