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About the Role
The UNIQLO Management Candidate (UMC) Program is designed to leverage your existing management, customer service, and operations experience to guide you toward becoming an impactful UNIQLO Store Operations Leader. As a UNIQLO Store Manager, you will take on roles such as an innovator, talent developer, problem solver, and global business leader. You will join a community of passionate and diverse peers in this training program, which is expected to last approximately nine months. You will be assigned to work in one of our U.S. stores where you will take on the responsibility of a business owner, overseeing sales and inventory planning, layout & visual merchandising, profit and loss, people management, and customer satisfaction. As a member of the Store Management team, you embody the Company’s philosophy of “Changing Clothes. Changing Conventional Wisdom. Change the World,” by driving sales and profit with your team and building customer loyalty through excellent customer service. Under the mentorship of your Store Manager/Trainer, you will oversee an engaged, productive store team by leading by example through demonstrating strong leadership and initiative.
Responsibilities
- Manage opening, mid-day, and closing store procedures
- Oversee cleanliness, organization, and visual merchandising standards
- Execute daily stock replenishment and manage backroom efficiency
- Support point-of-sale and customer service operations
- Coach and develop associates through feedback and performance conversations
- Support recruiting, hiring, onboarding, and retention initiatives
- Build a positive and inclusive team culture
- Learn workforce planning and talent management practices
- Understand and manage store profitability
- Analyze labor, sales, and productivity metrics
- Develop action plans to achieve business goals
- Learn strategic decision-making through retail business reviews
- Engage in hands-on mentorship with Area Managers, Store Managers or Learning & Development Trainer
- Participate in district and regional business reviews
- Gain exposure to multi-store leadership and business planning
Requirements
- Bachelor’s Degree, business administration or hospitalities studies preferred
- 1-3 years of retail, food & beverage, hospitality, or sales management experience
- Must be legally authorized to work in the United States without company sponsorship now and in the future.
- Available to join in-person orientation at our New York City office & NYC Training Store during the first two weeks of the program.
- Flexibility to relocate to various locations over the course of your career
- Flexible work schedule, which could include early mornings, late nights, or overnights as well as weekends and holidays
- Must be able to perform duties with or without reasonable accommodations
- Strong leadership experience and work ethic
- Analytical and intuitive mindset to drive innovative processes and compliance with various laws that impact the business
- Passion for customer service
- Ability to adapt and multi-task in a fast-changing environment
- Team player mentality
- Ability to capture fundamental issues, out of box thinking, and challenging the status quo
Skills
- Management
- Customer Service
- Operations
- Sales
- Inventory Planning
- Visual Merchandising
- Profit and Loss Management
- People Management
- Customer Satisfaction
- Leadership
- Talent Development
- Problem Solving
- Business Acumen
- Communication
- Coaching
- Recruiting
- Hiring
- Onboarding
- Retention
- Team Building
- Workforce Planning
- Talent Management
- Sales Planning
- Profitability Analysis
- Labor Analysis
- Sales Metrics Analysis
- Productivity Metrics Analysis
- Action Planning
- Strategic Decision-Making
- Retail Business Reviews
- Mentorship
- Adaptability
- Multi-tasking
- Analytical Thinking
- Innovative Thinking
- Compliance
- Customer Focus
- Fast-Paced Environment Adaptability
- Teamwork
Location
- U.S. Store Location assigned based on business expansion plans
- New York City office & NYC Training Store
Work Type
- On-Site
- Full-time
Experience Level
- 1-3 years of retail, food & beverage, hospitality, or sales management experience
- Management experience
Education Level
- Bachelor’s Degree
- Business administration preferred
- Hospitalities studies preferred
Salary/Compensations
- $84,000 - $91,000
Benefits
- Relocation assistance depending on distance
- Competitive paid time off package
- 401K plan
- Medical, dental, vision coverage
- Medical flexible spending account
- Transit flexible spending account
- Short- and long-term disability
- Employee assistance program
- Merchandise discount
About the Company
- UNIQLO stores
- Company philosophy: “Changing Clothes. Changing Conventional Wisdom. Change the World.”
- To learn more about Careers at UNIQLO please visit: https://careers-us.uniqlo.com/
Equal Opportunity
- As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
- The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.