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About the Role
As a Customer Success Manager at Uniti, you will own customer relationships from onboarding through renewal and expansion for international operators. You will partner with Sales, Implementation, Product, and Engineering to ensure customer success and drive growth across multiple countries and time zones.
Responsibilities
- Own the post-sale relationship for every international operator on your book, including onboarding, adoption, renewal, and expansion.
- Partner with the AE on a clean Sales-to-Implementation handoff, then run the kickoff and pilot phase through go-live.
- Monitor agent performance and operator health weekly, identifying and mitigating churn risks.
- Lead renewal conversations and identify expansion opportunities.
- Translate customer feedback into actionable product insights for Product and Engineering teams.
- Maintain internal systems with up-to-date customer information for leadership visibility.
- Develop a deep understanding of customer day-to-day operations by engaging directly with operators.
Requirements
- 3-5 years in Customer Success, Account Management, or Strategic Partnerships at a SaaS or AI company.
- Real estate or multi-location operator experience strongly preferred.
- Experience managing customers across multiple countries or time zones.
- Comfort working with international teams and adapting to different markets.
- Strong understanding of the customer lifecycle from pilot through renewal and expansion.
- Experience owning commercial conversations.
- Proficiency with CRM (Salesforce, HubSpot), a BI tool, and Monday.com or similar.
- Analytical instinct to interpret customer adoption metrics.
- Track record of managing ambiguous customer situations end-to-end.
- Based in or around London, with flexibility to work across time zones.
Skills
- Customer Success
- Account Management
- Strategic Partnerships
- SaaS
- AI
- Real Estate
- Multi-location Operator Experience
- International Customer Management
- Cross-functional Collaboration
- Customer Lifecycle Management
- Commercial Acumen
- CRM
- BI Tools
- Project Management
- Analytical Skills
- Problem-Solving
- Communication
Location
- London area
Work Type
- Full-time
- Hybrid
Experience Level
- 3-5 years
Benefits
- Full medical, dental, and vision coverage
- Flexible PTO
- Meaningful equity and responsibility
About the Company
- Real estate is the world's largest asset class, with over $1 trillion annually spent on property management tasks.
- Uniti is building an execution layer for real estate, utilizing AI agents for front- and back-office workflows across various communication channels.
- Our platform aims to streamline operations, increase efficiency, and allow human teams to focus on critical tasks.
- We operate across all real estate verticals with a single, horizontal layer.