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About the Role

Provide case management, assessment, treatment, and support services, with a special focus on substance use issues, to individuals with severe and persistent mental illness who are patients of the ACT team.

Responsibilities

• Provide case management, assessment, treatment and support services, with special attention to substance use issues, to individuals with severe and persistent mental illness who are patients of the ACT team.
• Conduct clinical documentation in an electronic medical record or client information system.
• Participate in regular in-service education regarding SHN's comprehensive safety programs and practices.
• Demonstrate customer service when dealing with patients, colleagues, volunteers, and the community.

Requirements

• Minimum 3 years recent experience in a community mental health setting working with clients who require careful monitoring and evaluation.
• Current case management skills with clinical experience of assessing, planning, developing, coordinating and providing treatment, rehabilitation and support services to program clients with severe and persistent mental illnesses.
• Thorough understanding of the ACTT model.
• A clear understanding of the characteristics and problems of adults with severe and persistent mental illnesses.
• Understanding of working with seniors with addictions, cognitive impairments and physical limitations.
• Strong crisis management skills and proven experience assessing and managing suicide risk.
• Experience and belief in the value of working in and committing to a fully integrated multidisciplinary team and interdisciplinary model, including clinical guidance and peer support.
• Good working knowledge of the Mental Health Act.
• Demonstrated excellence in interpersonal and communication skills that facilitate interaction among all members of the ACTT.
• Demonstrated superior decision-making and organizational skills.
• Demonstrated commitment to professional development.
• Must possess own car, a current Ontario Driver's License and a clean driving record.
• Demonstrates excellence in communication both verbal and written.
• Analysis and problem assessment.
• Demonstrated pattern of good attendance and work record.
• Demonstrates an understanding of and commitment to SHNs comprehensive safety programs and practices including staff safety, patient safety, and environmental safety.

Skills

• Case management
• Assessment
• Treatment
• Support services
• Substance use issues
• Severe and persistent mental illness
• Crisis management
• Suicide risk assessment and management
• Interpersonal skills
• Communication skills
• Decision-making
• Organizational skills
• Clinical documentation
• Electronic medical record systems
• Client information systems
• Verbal communication
• Written communication
• Analysis
• Problem assessment

Location

• 1940 Eglinton Ave

Work Type

• Permanent
• Full time
• Onsite

Experience Level

• Minimum 3 years recent experience

Education Level

• Bachelor of Social Work
• Registration and good standing with a regulatory body

Salary/Compensations

• $39.16 - $50.78 Hourly Rate

About the Company

• Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care.
• Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities.
• We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east.
• We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.
• SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more.
• We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026.
• Learn more at shn.ca

Equal Opportunity

• Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity.
• SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
• We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.
• All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.