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About the Role

Modern Packaging is seeking a motivated Field Service Technician to join their Aftermarket team. This role involves supporting customers by ensuring their equipment performs optimally, acting as a trusted technical resource, and performing hands-on technical work with opportunities for travel.

Responsibilities

• Install, commission, repair, and maintain automated machinery at customer sites, including electrical and mechanical work.
• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training.
• Document all service activities in detailed site reports.
• Support customers by recommending machine upgrades, retrofits, and spare parts.
• Train customer personnel during installation, commissioning, and maintenance activities.
• While not traveling, support the facility by assembling and testing new machines and participating in customer Factory Acceptance Tests.
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly.

Requirements

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment.
• High School Diploma required; Associate's Degree in a related technical field (mechanical or electrical) preferred.
• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics.
• Familiarity with Allen Bradley PLCs, VFDs, and servo controllers preferred.
• Proficient in Microsoft Office.
• Strong organizational, time management, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to explain technical information clearly and train customer personnel.
• Ability to work well with all levels of operators and management.
• Self-motivated and adaptable.
• Able to work independently while maintaining a positive, professional attitude.
• Willingness to travel up to 75% domestically and internationally.
• Passport required.

Skills

• Mechanical repair
• Reading part/assembly drawings
• Reading wiring schematics
• Allen Bradley PLCs
• VFDs
• Servo controllers
• Microsoft Office
• Organizational skills
• Time management
• Problem-solving
• Communication skills
• Customer service skills
• Training
• Adaptability

Location

• Deer Park, NY Long Island Area

Work Type

• Field Service
• Full-time

Experience Level

• 3+ years

Education Level

• High School Diploma
• Associate's Degree preferred

Salary/Compensations

• $28.00 – $37.00 an hour

Benefits

• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match
• Benefits eligible on first day of employment

About the Company

• ProMach is a growing company that competes globally, offering the rewards, opportunities, and market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company.
• Pro Mach, Inc. has been named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times.
• The company focuses on introducing innovative products, entering new markets, expanding global presence, and acquiring new capabilities.
• ProMach offers an open, communicative environment that fosters individual initiative and is a place where people are happy and choose to build a career.

Equal Opportunity

• ProMach is an Equal Opportunity Employer.
• Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.
• Pro Mach is a drug-free workplace.
• Pro Mach will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.