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About the Role

The Volunteer Coordinator is responsible for recruiting, managing, and supporting a diverse panel of volunteer and paid roster mediators for the Community Mediation Center (CMC). This role oversees and coordinates the volunteer experience, ensuring mediators receive high-quality training, ongoing evaluation, and constructive feedback. The position also fosters professional growth and collaboration through communities of practice, informal discussions, and formal mini-trainings.

Responsibilities

Recruit and maintain a diverse panel of volunteer and paid roster mediators.
Develop and implement strategies to engage and retain mediators.
Manage scheduling and assignments for mediators as needed.
Design and deliver initial and ongoing training programs for mediators (virtual and in-person).
Evaluate mediator performance through observation and feedback mechanisms.
Provide regular written feedback and coaching to mediators.
Create and sustain communities of practice through informal discussions and structured mini-trainings.
Organize networking and learning opportunities to enhance mediator skills and collaboration.
Maintain accurate records of mediator training, evaluations, and participation.
Organize and provide onsite management for CMC/volunteer events.
Create SOP and annual plan for this role alongside CMC’s Operations Team.
Prepare reports for the Program Director on mediator performance and program outcomes.

Requirements

Minimum 5 years of advanced mediation practice experience preferred.
At least 2 years of experience managing people with a preference for direct volunteer management experience.
Proven ability to design and deliver virtual and in-person training.
Strong interpersonal skills with the ability to build and maintain relationships with diverse individuals and groups.
Excellent written and verbal communication skills.
Experience with Microsoft Outlook and Teams.
Ability and willingness to regularly travel throughout the 8 counties of Western New York required.

Skills

Certified Volunteer Administrator (CVA)
Creating engaging training programs
Fostering collaborative learning environments
Cultural competency
Working with diverse communities
Organization
Detail-orientation
Managing multiple priorities
Event-planning experience

Location

Western New York

Work Type

Full-time

Experience Level

5 years of advanced mediation practice experience preferred
2 years of experience managing people

Salary/Compensations

$33 per hour

Benefits

20 PTO Days (25 Days After Five Years of Employment)
14 Paid Holidays (includes 2 flex holidays)
Bereavement: Four Paid Days
Paid Jury Duty
Employer Paid Life Insurance
Medical, Two Plan Options
Dental, Two Plan Options
Vision Insurance
Wellness Program and Incentives
Health Savings Account (HSA) and Quarterly Employer-Contributions
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions After Two Years (1000 hours each year)

About the Company

Child and Family Services, the Community Mediation Center (CMC) helps individuals and organizations throughout WNY to have difficult conversations through mediation, conflict coaching, and Restorative Justice initiatives toward peaceful and meaningful solutions and resolving disagreement.
CMC is part of a statewide network of Community Dispute Resolution Centers that provides free and low-cost dispute resolution programs that support disputing parties to develop their own solutions to matters that might otherwise bring them to court or have already put them in litigation.
Services are provided by a team of professional staff and trained, volunteer and/or paid community mediators.

Equal Opportunity

Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics.
In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.