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About the Role

As Program Manager, Technical Enablement, you will build the customer-facing engineering enablement function from the ground up. Your role is to ensure engineers ramp quickly and confidently, have access to a reliable knowledge base, and stay sharp as the platform evolves. You will own the full enablement lifecycle for customer-facing engineering, from onboarding through ongoing development.

Responsibilities

• Design and launch a structured, role-based onboarding program for new FAE hires.
• Define fully ramped success criteria by role and communicate them clearly.
• Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering.
• Establish a review cadence to keep content current as the platform evolves.
• Create a clear document hierarchy for easy resource navigation.
• Work with internal experts to surface the right documentation for the right audience.
• Develop and maintain a recurring enablement cadence for tenured engineers.
• Identify readiness gaps and develop targeted content to close them.
• Serve as the embedded enablement partner to FAE leadership.
• Collaborate with the broader Enablement team to adapt GTM enablement content for engineering audiences.
• Manage multiple concurrent programs with clear milestones.
• Report on program health and outcomes to engineering and Enablement leadership.

Requirements

• 4+ years of professional experience in enablement, program management, technical training, or a closely related role.
• 2+ years of program management experience, with a track record of taking programs from zero to launched in a fast-moving environment.
• Experience supporting technical teams, engineers, solutions engineers, or similar, at a B2B technology company.
• Strong instincts for knowledge management: you’ve built or significantly improved a documentation system.
• Comfort navigating technical content: you can read a technical architecture doc and work with engineers to fix it.
• Excellent written communication skills and a bias toward creating content that people actually use.
• Proficiency with AI tools for content creation, summarization, and workflow automation.

Skills

• AI tools for content creation
• AI tools for summarization
• AI tools for workflow automation
• Knowledge management
• Program management
• Technical training
• Written communication

Location

• San Francisco
• New York
• Seattle

Work Type

• Full-time

Experience Level

• 4+ years of professional experience
• 2+ years of program management experience

Salary/Compensations

• $128,000—$150,000 USD

Benefits

• Comprehensive health, dental and vision coverage
• Retirement benefits
• Learning and development stipend
• Generous PTO
• Commuter stipend

About the Company

• At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
• Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
• We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.
• We are expanding our team to accelerate the development of AI applications.

Equal Opportunity

• We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
• We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
• We comply with the United States Department of Labor's Pay Transparency provision.