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About the Role

Habitat for Humanity Greater San Francisco is seeking a Senior Volunteer Services Coordinator to ensure volunteers continue to provide essential roles in building and rehabilitating homes, making critical repairs, and supporting the organization's mission. This role involves coordinating recruitment, scheduling, tracking, and recognition of key volunteer groups, serving as a community ambassador, and providing guidance to office volunteers.

Responsibilities

Manage volunteer engagement platform to collect and analyze data for recruitment, retention, and recognition strategies.
Coordinate administrative tasks including report production, hour tracking, communication, waiver collection, and email distribution.
Improve and streamline current systems and programs for efficiency.
Develop outreach plans with specific strategies and timelines to recruit and engage volunteers.
Create and update marketing collateral such as flyers, e-newsletters, and volunteer webpages.
Identify and attend volunteer recruitment outreach opportunities.
Create and edit volunteer outreach emails and postings.
Conduct online informational sessions regarding the volunteer program.
Provide outreach support to recruit prospective recipients of Habitat playhouses.
Serve as the primary point of contact for volunteer inquiries, updates, and issues.
Ensure clear and timely communication with volunteers regarding scheduling and commitments.
Deliver trainings and orientations to prepare new volunteers.
Oversee the volunteer experience onsite to ensure quality and satisfaction.
Assist in the development, evaluation, and management of volunteer engagement programs.
Plan and execute annual volunteer recognition efforts.
Attend groundbreakings and dedication events.
Perform other duties as assigned.

Requirements

2-4 years of experience coordinating volunteer programs, community engagement, customer service, or nonprofit programs.
Associate's degree required; bachelor's degree preferred, or equivalent combination of education and experience.
Experience recruiting, scheduling, coordinating, and supporting volunteers or community groups.
Proficiency with Microsoft Office programs.
Excellent customer service, interpersonal, and relationship-building skills.
Excellent written, oral communication, and public speaking skills.
Excellent organizational and prioritization skills; ability to manage an unpredictable workflow.
Ability to work a Tuesday-Saturday schedule, with occasional nights and weekends.
Must be able to travel within HGSF’s tri-county service area (SF, Marin, San Mateo).
Must be able to pass a background check.

Skills

Volunteer management
Community engagement
Customer service
Data analysis
Systems management
Marketing collateral creation
Public speaking
Interpersonal skills
Relationship building
Organizational skills
Prioritization skills
Microsoft Office proficiency
Canva knowledge (preferred)
Survey Monkey knowledge (preferred)
Galaxy Digital knowledge (preferred)
Microsoft Teams familiarity (preferred)
SharePoint familiarity (preferred)
CRM systems familiarity (preferred)
Event planning (preferred)
Bilingual in Spanish and English (preferred)

Location

San Francisco, CA
Marin County, CA
San Mateo County, CA

Work Type

Full-time
Hybrid

Experience Level

2-4 years

Education Level

Associate's degree required
Bachelor's degree preferred

Salary/Compensations

$75,000-$85,000/year DOE

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability
Employee Assistance Program (EAP)
Flex Savings Account (FSA)
Health Spending Account (HSA)
403(b) retirement account with company match up to 5%
Commuter benefits
Tuition/education reimbursement
20 paid vacation days
3 front-loaded sick days (accrue up to 80 hours per year)
13 paid holidays

About the Company

Habitat for Humanity Greater San Francisco believes in the power of homeownership to create generational impact.
The organization builds homes for first-time homeowners and sustains homeownership by helping long-time homeowners retain their home as an asset for generations to come.
Core Values: Problem Solver, Humbly Confident, Accountable, Relationship Builder.

Equal Opportunity

Habitat Greater San Francisco is an equal opportunity employer and strives to reflect the diverse community it serves.
Applicants who contribute to this diversity are strongly encouraged to apply.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Habitat GSF receives federal funds and is required by federal law to provide job training and employment opportunities to Section 3 residents.