Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As the first point of contact for clients in outplacement projects, you will guide and manage clients through the entire consulting process, ensuring a smooth customer journey. You will also be involved in process and service development.

Responsibilities

• Serve as the primary contact for clients during outplacement projects.
• Manage and guide clients through the entire consulting process.
• Ensure a smooth customer journey by monitoring client satisfaction and quality.
• Handle personnel administration, including maintaining personnel files and master data.
• Process vacation requests.
• Support clients in their career reorientation, including interview preparation and appointments with the Federal Employment Agency.
• Assist with the creation of application documents.
• Conduct virtual workshops.
• Provide career and further education counseling and research.
• Support the application process for educational vouchers from the Federal Employment Agency.
• Contribute significantly to the further development and optimization of processes and services.

Requirements

• Completed university degree or equivalent education.
• Ideally, experience in HR administration, qualification and further education, or similar fields.
• Experience working with the employment agency is a plus.
• Confident demeanor and a service-oriented approach.
• Ability to prioritize and manage multiple projects simultaneously.
• Independent and structured work style.
• Organizational talent.
• Proficiency with various digital tools, such as project management software and ticketing systems.
• Very good German language skills.
• Ideally, good English language skills.
• Excellent linguistic and communication skills.

Skills

• Project management
• Customer service
• HR administration
• Career counseling
• Workshop facilitation
• Digital tools
• Communication

Location

• Central locations

Work Type

• Hybrid work model
• Flexible working hours

Experience Level

• Entry-level to mid-level

Education Level

• University degree or equivalent education

Benefits

• JobRad bicycle leasing
• Health plan
• Modern office spaces
• Support for climate-friendly work practices
• Green electricity
• CO2 compensation

About the Company

• An agile organization with an open feedback culture.
• Guided by the values of mastery, integrity, responsibility, and innovation.
• A dynamic company adapting to market demands and client needs.
• Fosters a co-entrepreneurial culture where each member acts independently.
• Welcomes and develops new ideas.
• Features a team-oriented leadership approach with open communication across all levels.
• Employs interdisciplinary teams and values networking.
• A company that has been discovering, developing, and placing talent for around 40 years.
• A family business that cultivates a peer-to-peer working environment.
• Promotes collegiality and teamwork.

Equal Opportunity

• Diversity is a given. We welcome applications from all individuals, regardless of gender, sexual identity, ethnic origin, age, disability, religion, or belief.