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About the Role

Snap Inc. is seeking a talented and experienced Business and Data Analyst to join the Ad Product Quality team. This role is responsible for growing Snapchat's advertising business by solving customer challenges and improving the quality of monetization product offerings.

Responsibilities

• Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce client-impacting issues and pinpoint the cause for quicker resolutions.
• Leverage technical skills and product expertise to triage, investigate, and resolve technical issues preventing customer success on the ads platform.
• Join client-facing calls to resolve technical issues.
• Write technical product and process documentation, organize training sessions, and build scalable tools and dashboards for frontline support teams.
• Maintain a backlog of software bugs and product improvements, serving as a customer advocate to prioritize impactful issues with Product and Engineering teams.
• Partner with Product Marketing, Sales, and Support teams to collect customer feedback and identify product improvement opportunities.
• Derive quantitative and qualitative insights into ads products usage, systems stability, and customer experience, producing trend analyses and actionable recommendations.
• Perform pre-release QA and UAT to ensure product releases and updates function as intended and do not disrupt the customer experience.

Requirements

• Bachelor’s Degree in engineering, mathematics, a technical field or related areas of study or equivalent years of practical work experience.
• 5+ years post-grad industry experience in digital advertising operations, analytics, or a related field; OR a Master's degree in a relevant field and 4+ years of relevant industry experience.
• Experience in troubleshooting & resolving customer issues related to ad tech products and platforms.
• Expert troubleshooting front- and back-end web applications.
• Demonstrable experience sizing the impact of client-facing issues and setting priority.
• Demonstrable experience working with large data sets using SQL, Python, and other tools, and producing practical business insights via data visualization software (Looker, Tableau, etc.).
• Excellent verbal and written communication skills with high attention to detail.
• Expert project management skills, identifying problems areas, designing solutions, and driving them to completion.
• Experience with agile product development lifecycle using Jira or similar software.
• Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.).

Skills

• SQL
• Python
• Data Visualization
• Looker
• Tableau
• Project Management
• Jira
• G Suite

Location

• Zone A (CA, WA, NYC)
• Zone B
• Zone C

Work Type

• Hybrid (4+ days in office)

Experience Level

• 5+ years post-grad industry experience
• 4+ years relevant industry experience (with Master's degree)

Education Level

• Bachelor’s Degree in engineering, mathematics, a technical field or related areas of study or equivalent years of practical work experience
• Master's degree in a relevant field

Salary/Compensations

• Zone A (CA, WA, NYC): $118,000-$176,000 annually
• Zone B: $112,000-$167,000 annually
• Zone C: $100,000-$150,000 annually

Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success (RSUs)

About the Company

• Snap Inc. is a technology company focused on improving the way people live and communicate through its camera.
• The company operates Snapchat, Specs Inc., Bitmoji, Saturn, and other digital services.
• The Ads Platform organization drives innovation and performance across Snap's advertising platform, empowering businesses for success and growth.
• Our Product and Engineering teams build solutions that deliver impactful results for advertisers, ensuring Snap’s ad products are effective, efficient, and customer-centric.

Equal Opportunity

• Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
• EOE, including disability/vets.
• We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).