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About the Role

The Systems Analyst role supports a fast-growing organization and a worldly recognized brand within the Seminole Hard Rock Support Services IT department. This role is responsible for understanding products at a technical level, implementing them, and configuring, supporting, and maintaining applications based on requirements and business needs. The Systems Analyst collaborates with various team members, vendors, and partners, actively participating in discussions about vendor products and their integration into the technology stack.

Responsibilities

Maintains schedule of applications refreshes.
Collaborates with IT department members and vendors to execute system upgrades.
Participates in the design of technical solutions to solve business problems, adhering to architectural principles and standards.
Configures new and existing applications according to specifications.
Serves as a technical expert and/or liaison on products within the technology stack, working with vendors as needed.
Develops clear and concise technical documentation.
Deeply understands technical requirements.
Works with the IT team to define and execute long and short-term roadmaps.
Performs tuning and maintenance of applications.
Supports assigned applications in collaboration with level 1 support, other IT department members, and vendor resources.
Participates in industry and product educational events and professional organizations.
Mentors and teaches junior systems analysts.
Performs lunch and learns and demos.
Educates business and IT members on products.
Follows operational IT processes.
Escalates issues to appropriate team members as needed.

Requirements

University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
3-5 years of experience as a systems analyst in a complex technical environment, some of those working as a lead systems analyst or a senior analyst mentoring staff.
3-4 years of experience with Casino Management Systems (CMS) preferred.
3-4 years of experience with Slot Management Systems (SMS) preferred.
3-4 years of experience with Loyalty Systems preferred, but not required.
Familiar with concepts relating to casino/gaming environments.
Familiar with concepts relating to loyalty systems and environments.
Self-starter, organized, independent.
Ability to work and thrive in a fast-paced and team environment.
Problem solver.
Ability to work in a cross-functional team.
Open minded.
Excellent analytical skills.
Excellent communication and presentation skills.
Willingness to travel as deemed necessary by IT Management (national & international).
Experience working in a Casino Gaming related industry a plus.
Experience working within an Agile environment a plus.
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas.
In operating areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Skills

Casino Management Systems (CMS)
Slot Management Systems (SMS)
Loyalty Systems
Casino/gaming environments
Loyalty systems and environments
Agile environment

Location

Seminole Hard Rock Support Services

Work Type

Office setting
Operating areas

Experience Level

3-5 years of experience as a systems analyst
Lead systems analyst or senior analyst mentoring staff experience
3-4 years of experience with Casino Management Systems (CMS)
3-4 years of experience with Slot Management Systems (SMS)
3-4 years of experience with Loyalty Systems

Education Level

University degree in Computer Science or Business Administration
Equivalent combination of education and experience

Benefits

Comprehensive benefits package
Allows team members to stay healthy
Plan for their future
Maintain a healthy work-life balance

About the Company

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.