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About the Role

The Food & Beverage (F&B) Operations Supervisor serves as the primary point of contact for all food and beverage reservations and inquiries, managing incoming calls and emails and coordinating communications across outlets. Supports event and dining operations by handling small group reservations, preparing contracts and menus, and liaising with F&B management and the culinary team. Provides administrative and operational support including meeting participation, minute-taking, amenities coordination, payment processing, and payroll administration for culinary and F&B teams. Maintains timely guest relations through review responses and assists with restaurant opening supervision as needed to support management coverage. The F&B Operations Supervisor must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of employees, guests, and owners. The F&B Operations Supervisor must project Hard Rock’s high standards of service and professional hospitality at all times to ensure guests are provided with an authentic experience that rocks.

Responsibilities

Supervise daily food and beverage operations across outlets to ensure seamless service delivery and adherence to Hard Rock brand standards.
Lead, motivate, and support front-of-house team members; assist with scheduling, training, coaching, and performance management.
Ensure exceptional guest experiences by actively engaging on the floor, resolving guest concerns promptly, and maintaining service excellence.
Enforce all health, safety, sanitation, and NYC Department of Health regulations, as well as company policies and procedures.
Monitor service flow, table turns, reservations, and staff coverage to maximize efficiency and guest satisfaction.
Support inventory control, opening and closing procedures, cash handling, and compliance with internal controls.
Collaborate closely with culinary leadership to ensure menu execution, food quality, presentation, and timing meet brand expectations.
Assist management with payroll accuracy, labor cost control, and operational reporting as needed.
Participate in pre-shifts, departmental meetings, and trainings; communicate key updates to staff clearly and consistently.
Uphold Hard Rock’s culture of energy, music, and entertainment by creating a vibrant atmosphere that reflects the brand’s identity.
Work closely with the audio/visual team to ensure client needs and expectations are met.
Support Food & Beverage Managers in ensuring compliance with all applicable laws and regulations.
Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
Provide support in the execution of business plans to ensure the maximization of department performance.
Support senior leadership in analyzing and identifying financial opportunities including cost controls, productivity levels, and revenue generation.
Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
Resolve guest complaints and implement changes to prevent future issues.
Maintain presence in property during peak business periods.
Maintain effective relationships with guests.
Present a professional image to employees, guests, clients, owners, and investors.

Requirements

At least two years of prior service experience, ideally within a four or five star hotel environment.
Ability to communicate clearly, stay patient under pressure, and approach every situation with tact and professionalism.
Comfortable reading instructions, performing basic math, and speaking confidently with guests.
Understand the rhythm of lifestyle hotels and premium dining.
Ready to work evenings, weekends, and holidays.
Active and hands-on role requiring walking, carrying, bending, lifting up to 50 pounds, and working in environments that may be warm, cool, loud, or busy.
Manual dexterity and strong hand eye coordination.
Professional appearance and a positive attitude.
Mindful of confidentiality and respectful communication at all times.
See yourself as part of something bigger: a team committed to exceptional service, ethical operations, sustainability efforts, and a culture that celebrates both individuality and collaboration.
Listen, learn, grow, and take initiative to help wherever needed.
Amplify the spirit of hospitality that defines our property.
Anticipate guest needs and act with intention.
Deliver service that is both polished and personal.
Take ownership of every detail of the guest journey.
Contribute to a collaborative, energized, and high-performing culture.
Detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.
Natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.
Ability to anticipate needs, solve problems, and maintain high standards.
Applicants must be authorized to work in the United States.

Skills

Food and beverage reservations management
Guest relations
Event support
Dining operations support
Menu preparation
Contract preparation
Administrative support
Operational support
Meeting participation
Minute-taking
Amenities coordination
Payment processing
Payroll administration
Review response management
Restaurant opening supervision
Team leadership
Scheduling
Training
Coaching
Performance management
Guest issue resolution
Health and safety enforcement
Sanitation enforcement
NYC Department of Health regulations compliance
Service flow monitoring
Table turn optimization
Reservation management
Staff coverage monitoring
Inventory control
Opening and closing procedures
Cash handling
Internal controls compliance
Menu execution
Food quality assurance
Food presentation
Timing management
Payroll accuracy
Labor cost control
Operational reporting
Pre-shift communication
Departmental meeting participation
Training communication
Brand identity reflection
Audio/visual team collaboration
Legal and regulatory compliance
Food safety certification
Sanitation certification
Responsible alcohol service certification
Business plan execution
Financial analysis
Cost control identification
Productivity level analysis
Revenue generation identification
Staffing level balancing
Labor balancing
Employee engagement
Guest engagement
Cost ratio optimization
Positive work environment promotion
Employment process compliance
Documentation compliance
Guest complaint resolution
Preventative change implementation
Peak business period presence
Effective guest relationship maintenance
Professional image presentation
Basic math
Multilingual communication (preferred)
Additional languages beyond English (preferred)

Location

New York City

Work Type

Hourly position
Full-time

Experience Level

Minimum two years of prior service experience
Experience in a four or five star hotel environment preferred

Salary/Compensations

$23 - $33/hour

Benefits

Comprehensive benefits package
Medical insurance
Dental insurance
Vision insurance
Paid time off
Retirement savings
Employee perks

About the Company

Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.
The brand values both luxury and personality.

Equal Opportunity

Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.