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About the Role

The Bartender serves as the first point of contact for guests, providing a positive experience before they reach their tables. This role involves acting as a tour guide, communicator, showman, decision-maker, memorabilia curator, and musician at heart, contributing to memorable guest experiences and creating "Raving Fans".

Responsibilities

• Making drinks to spec recipe
• Demonstrating responsible alcohol service
• Serving food
• Handling cash & other forms of payment
• Making proficient sales transactions using a point-of-sale system
• Properly checking I.D.s in line with EU/UK mandatory licencing laws (and Challenge 25)
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Suggestive selling using proven techniques
• Maintaining a clean and organized bar area
• Maintaining proper product pars through bar pulls & inventories
• Stocking liquor, beer, wine and glassware throughout the shift
• Properly labeling, dating, covering and refrigerating prepped items for the bar
• Maintaining a proper 3-compartment sink, properly sanitizing equipment, utensils, and glassware
• Performing opening, closing & side duties, setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc
• Answering questions accurately and politely
• Creating memorable experiences
• Entertaining guests to create "Raving Fans"

Requirements

• Performing duties which require bending, reaching, lifting & standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Skills

• Point-of-sale system operation
• Responsible alcohol service
• Product knowledge
• Suggestive selling
• Cash handling
• Organization
• Attention to detail
• Sense of urgency
• Communication

Benefits

• Comprehensive benefits package
• Health and well-being support
• Future planning support
• Work-life balance support

About the Company

• Team members are the key to our company’s success.
• We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.