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About the Role

Performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to resolve issues and ensure satisfaction, while promoting products and services.

Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems courteously, professionally, timely, and accurately
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and timely
• Inspects equipment and performs diagnostics to identify potential problems and prevent breakdowns
• Completes routine maintenance and equipment cleaning as needed
• Responsible for delivery and removal of parts and equipment for service work
• Records all required information on customer calls using a hand-held device and completes all forms and paperwork neatly, timely, completely, and accurately
• Collects payment from customers
• Communicates with dispatch to provide accurate status reports of activities and availability
• Responsible for delivering excellent customer service and maintaining high customer satisfaction
• Promotes products and services to customers and calls Sales and Service Coordinator with leads for replacement products
• Ensures company property, vehicles, and tools are used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters
• Follows standard procedures, ensures vehicle stock is proper, returns defective warranty parts, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Maintains regular, reliable attendance

Requirements

• High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds
• Ability to lift and carry items weighing up to 50 pounds

Skills

• Servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Operating all necessary tools and equipment to perform various service projects
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills

Location

• Residential
• Light commercial

Work Type

• Full-time

Experience Level

• 0 - 2 years

Education Level

• High School Diploma/GED
• Technical training certification

Benefits

• Top Pay for Top Performers, including incentive and bonus opportunities
• Generous PTO
• 24 paid days off within your first year of employment
• 29 paid days off after your 2nd year of employment
• Ample advancement and career-growth opportunities
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family
• Short-term and Long-term disability insurance options
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

About the Company

• Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

Equal Opportunity

• Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.