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About the Role

As the Receptionist, you will be the welcoming face and voice of our organization. As the first point of contact for clients, visitors, and employees, the Receptionist plays a crucial role in creating a positive and professional impression. The ideal candidate will handle phone calls, greet guests, and assist with administrative tasks, ensuring smooth operations and exceptional customer service. This position offers an exciting opportunity to be part of a dynamic team and contribute to the overall success of our company through excellent communication and organizational skills.

Responsibilities

• Greet visitors warmly and professionally, making them feel welcomed and attended to from the moment they arrive.
• Efficiently handle phone calls, transferring calls to the appropriate personnel or taking messages accurately.
• Respond to inquiries and requests from visitors and employees promptly, helping or directing them to the relevant departments or individuals.
• Ensure a seamless and pleasant experience for clients and guests visiting the premises.
• Attend to client needs and special requests, demonstrating a high level of customer service and professionalism.
• Maintain a friendly and approachable demeanor, addressing concerns and resolving issues in a timely manner.
• Act as the central point of contact for internal and external communication.
• Relay messages promptly and accurately to the intended recipients via various communication channels, including phone, email, or in person.
• Keep track of appointments, meetings, and visitor schedules to facilitate smooth interactions within the organization.
• Assist in sorting and distributing incoming mail, packages, and deliveries to the appropriate departments or personnel.
• Organize and maintain office documents, records, and files to ensure easy accessibility and efficient retrieval.
• Monitor and manage office supply inventory, replenishing items as needed to support smooth office operations.
• Collaborate with various departments to schedule and coordinate meetings, conferences, and company events.
• Assist in booking and arranging facilities for these events, ensuring all necessary resources are available and set up as required.
• Monitor access to the premises, verifying the identity of visitors and ensuring compliance with security protocols.
• Respond to emergencies or security incidents calmly and promptly, alerting appropriate personnel or authorities as needed.
• Participate in safety drills and training to maintain a secure and prepared workplace environment.
• Actively participate in training programs, including utilization of the Cornerstone platform, to enhance knowledge and skills in the role of Receptionist.

Requirements

• Ability to understand client inquiries and provide effective responses.
• Experience using Microsoft Office products and applications.
• Understanding of the importance of delivering added value to clients.
• Strong team-player mentality with a positive attitude and ability to build relationships.
• Ability to maintain confidentiality and security of client information.
• Pleasant, professional, and cheerful disposition.
• Client-first mentality.
• Demonstrated accuracy and attention to detail.
• Strong organizational skills with the ability to multitask in a fast-paced, high-energy environment where priorities are constantly changing.
• Ability to use technology effectively.
• Good verbal and written communication skills.
• Solid decision-making skills within the scope of the position.
• Ability to meet deadlines and work under pressure.
• Strong prioritization, flexibility, and adaptability.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Skills

• Microsoft Office products and applications
• Communication
• Organizational skills
• Decision-making
• Prioritization
• Flexibility
• Adaptability

Location

• Onsite

Work Type

• Full-time

Experience Level

• 3-5 years of reception experience

Education Level

• High School Diploma or equivalent
• College degree preferred

Salary/Compensations

• Up to $25.00 USD per hour
• May be eligible for an annual bonus

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

About the Company

• Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms.
• At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.
• Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
• Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Equal Opportunity

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
• We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
• We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.