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About the Role

The Lead Onsite Coordinator position is employed by Vestis but will work primarily at the customer location. The purpose of this role is to build partnerships with customers and dedicate operations and services to meet and exceed customer requirements and expectations. This role is essential in ensuring laundry is distributed adequately and delivered to all designated areas of the site and to further ensure lost and ruin garments percentage in the manufacturing areas are reduced. The Onsite Coordinator is responsible for consistent customer service.

Responsibilities

Establish and maintain relationships with customers providing consistent, effective communication in a variety of settings and styles with customer service and retention in mind
Responsible for the accuracy and integrity of all account and delivery information
Receive and sign documents for laundry site deliveries by Service Provider divisions
Daily management of garments including stocking and managing garment racking and age system with respect to FIFO practice, managing and making recommendations for adjusting inventory levels as necessary, rotating aged garments and monitoring expiration dates of garments
Coordinate physical inventory once or twice per calendar year
Managing delivery system by breaking down totes on delivery dates, marking totes with appropriate dates
Responsible for ensuring hampers are in designated locations by area and any soiled garment is in correct hamper while avoiding mixing garments
Responsible for ensuring the Service provider driver picks up all soiled laundry hampers at all locations at the site
Provide weekly status updates to company contact, including any issues relating to garments, stocking, orders, garment rotation, ruin/lost garments
Monitor customer feedback and handle customer issues in a prompt and courteous manner with all issues should be handled within a timely manner (preferably within 24 hours)
Attend company weekly/monthly meetings with site management to discuss trends, reports, and forecasting future needs for each building
Participate in conducting on-site employee training on how to use re-usable garments and all internal customers that visit the manufacturing areas

Requirements

Two or more years of experience in account management with emphasis on customer interaction and strong ability to problem-solve to final resolution
Must be capable of presenting ideas and programs as well as problem resolutions to all levels of staff and management with confidence
Two or more years related experience of quality assurance/quality control experience and must possess ISO 9001 experience
Thorough knowledge of internal audits to meet ISO standards, document control, customer audit, complaint investigation, and continuous improvement, preferred
Customer service experience with a wide variety of consistent customer contact
Excellent planning and organization skills with ability to multi-task and have a sense of urgency for the immediate needs of the customer in a fast-paced environment
Must have a valid driver’s license with excellent driving record
Minimum of three years of service industry experience

Skills

Demonstrated successful experiences of upselling services and products
Excellent verbal and written communication skills
Strong work ethic
Attention to detail
Interpersonal relationship-building skills
Organizational skills
Problem-solving skills
Strong analytical skills
Influencing and negotiation skills
Process Improvement certification a plus
Excellent knowledge of quality assurance tools, concepts and methodologies
Strong proficiency in Microsoft software including Microsoft Word, Microsoft Excel, Microsoft Outlook, Minitab statistical software, Visio
Familiarity with GTS and barcode data systems
Bilingual language skills are preferred (Spanish/English)

Location

Austin MN

Work Type

Onsite

Experience Level

Three years of service industry experience
Two or more years of experience in account management
Two or more years related experience of quality assurance/quality control experience

Education Level

High school diploma or equivalent
College degree preferred

Salary/Compensations

$25.75 an hour

About the Company

At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.
Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Equal Opportunity

Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vestis Commitment to Equal Opportunity Employment
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.