Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Lead Kiosk Associate will ensure the smooth operations of temporary kiosks during the holiday season, planning resource needs and supporting kiosk agents in the sale of gift certificates. This role contributes to elevating the company culture through its core pillars: The best in wellness, The feeling of somewhere else, A trouble-free experience, and In a natural state.
Responsibilities
- Train and coach kiosk agents
- Report on staffing and daily kiosk operations to the kiosk coordinator and manager
- Assist with managing unexpected events and emergencies, including finding shift coverage
- Assist in the management of inventories and orders
- Act as a resource person for kiosk agents, managing complaints and special requests
- Respond to guest needs according to established standards using provided scripts
- Identify problems and propose solutions
- Manage the entire sales cycle, addressing needs and closing sales
- Assist kiosk agents with their day-to-day tasks
- Perform other related tasks
Requirements
- Minimum of one year of experience in leading a team
- Excellent customer service and problem-solving skills
- Available and able to travel quickly between various kiosk locations
- Excellent MS Office skills and adept at learning new technologies
- Excellent verbal and written communication and interpersonal skills
- Good sense of organization, planning, and monitoring
- Great professional rigor
- Ability to work under pressure and meet tight deadlines
- Capacity to work under pressure in a fast-paced and constantly evolving environment
- Available from late October to December 31, 2025
Skills
- Customer service
- Sales
- Team leadership
- Problem-solving
- MS Office
- Communication
- Interpersonal skills
- Organization
- Planning
- Monitoring
Location
- Sherway Gardens
- Toronto
- Durham Region
Work Type
- Full-time
- Contract
Experience Level
- Minimum 1 year of team leadership experience
Education Level
- College degree in tourism, hospitality, administration, human resource management or other pertinent experience
Salary/Compensations
- $24.00 per hour
About the Company
- Thermea Spa Village Whitby has transformed the spa experience into a wellness village, offering guests a refuge from modern life to rediscover well-being.
- The company's mission is to provide guests with a moment's rest and a chance to live a happier, longer life.
- The company culture is described as warm, welcoming, and family-like, with a focus on excellent care for both guests and employees.
- Thermea Spa Village Whitby combines unique, globally inspired rituals with a distinctively Canadian character.
Equal Opportunity
- Thermea Spa Village Whitby is committed to fostering an inclusive, accessible environment where all employees and guests feel valued, respected, and supported.
- Accommodations are available upon request for candidates throughout the hiring process.
- The use of AI may be applied during the recruitment process only to provide an overall job suitability score and will not be used to choose or discard applicants.