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About the Role

As a Spa Receptionist at Turning Stone Resort Casino, you will provide exceptional services at either the Ahsi Spa or Skana day spa by ensuring phone calls are answered promptly, accurately making spa reservations, and possessing general knowledge of all spa products, services, and appointment availability.

Responsibilities

• Ensure phone calls are answered in a timely manner and by established phone procedures and script.
• Be polite when speaking to guests on the telephone and at the front desk.
• Accurately make reservations for spa using the appropriate tracking system.
• Input all guest information efficiently and with minimal errors.
• Maintain a general knowledge of all spa products, services, and appointment availability.
• Maintain full knowledge of all current and upcoming Turning Stone events and promotions and advise guests accurately.
• Provide appointment information to guests in a polite and courteous manner.
• Consistently encourage retail products and spa/salon services.
• Promptly greet guests entering the reception area.
• Strictly monitor access to restricted areas.
• Accurately handle all cash transactions, use correct server numbers, and follow opening and closing procedures.
• Handle all money according to Turning Stone standards.
• Maintain Forbes Standards as it pertains to guest service, phone etiquette, and front desk interactions.

Requirements

• Professional demeanor and ability to dress appropriately to grooming standards.
• Ability to stand for an 8-hour shift.
• Ability to withstand heat up to 80 degrees for an 8-hour shift.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to speak and understand the English language; must continuously communicate with a degree of professionalism and accuracy.
• Written communication skills: ability to read and understand information and records and complete standard forms.
• Ability to multitask essential; multi-phone line, guest interaction.
• Must be able to stand/walk for long periods of time and lift up to 11-20 pounds.

Skills

• Computer system utilization for selling spa packages and appointments
• Micros
• Spa Concepts
• Mathematical ability
• Cash handling
• Multitasking
• Guest interaction
• Phone etiquette

Location

• Ahsi Spa
• Skana day spa

Work Type

• Full-time

Experience Level

• One-year previous receptionist experience

Education Level

• High School Diploma/G.E.D.

Salary/Compensations

• $17.00 hourly

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Comprehensive medical, dental, and vision plans
• Life insurance
• Paid holidays
• Team member assistance programs
• Wellness programs
• Onsite medical center
• Training programs
• Complimentary shuttles

About the Company

• Turning Stone Enterprises is a dynamic organization with diverse business operations.
• Turning Stone Resort Casino has received the Best of New York Gaming Resort award for six consecutive years.
• Other properties include YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
• The portfolio also includes convenience stores and three 18-hole PGA-level golf courses.