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About the Role

The Receptionist is the first point of contact for customers visiting or calling the dealership. This role is responsible for creating a welcoming, professional environment by greeting guests, directing inquiries, managing incoming calls, and supporting administrative functions for the dealership.

Responsibilities

• Greet customers warmly and professionally as they enter the dealership.
• Answer and direct incoming phone calls using a multiline phone system.
• Assist customers by directing them to the appropriate department or team member.
• Manage the reception area to ensure it is clean, organized, and presentable at all times.
• Provide general information to customers regarding dealership hours, services, and processes.
• Log customer visits or inquiries as required and notify staff of customer arrivals.
• Assist with administrative duties such as filing, data entry, scanning, and distributing mail.
• Support sales and service teams by coordinating customer messages and follow-up requests.
• Maintain confidentiality and professionalism in all customer interactions.
• Uphold dealership and OEM standards for customer service and presentation.
• Perform all other duties as assigned by leadership.

Requirements

• Previous experience in customer service, reception, or administrative support preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly demeanor with a strong customer service orientation.
• Ability to multitask and manage busy phone and walk-in traffic.
• Proficiency with phone systems, computers, and basic office software (Outlook, Word, Excel).
• Strong organization and time management skills.
• Ability to work effectively with a team and maintain a positive attitude.
• High school diploma or equivalent required.

Skills

• Customer Service
• Reception
• Administrative Support
• Communication
• Interpersonal Skills
• Multitasking
• Phone Systems
• Computer Proficiency
• Microsoft Office Suite (Outlook, Word, Excel)
• Organization
• Time Management
• Teamwork

Location

• Etobicoke, Ontario

Work Type

• Full-Time

Experience Level

• Preferred previous experience in customer service, reception, or administrative support

Education Level

• High school diploma or equivalent

Salary/Compensations

• CAD $18.00 - CAD $22.00 /Hr.

Benefits

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company-Wide Appreciation Events

About the Company

• Woodbine GM is part of the Kaizen Automotive Group, a family-owned and operated automotive group that embraces Kaizen —‘continuous improvement’— as the driving force behind how they operate.
• They are always evolving to deliver an exceptional experience for customers, strengthen opportunities for employees, and support the communities in which they work.
• Woodbine GM empowers associates with a supportive workplace and access to the benefits they need to feel happy, healthy and valued.

Equal Opportunity

• We are an equal opportunity employer and are committed to providing a diverse, inclusive, and accessible workplace. Employment decisions are based on qualifications, merit, and business needs.
• We are committed to providing accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing jobpostings@kaizenauto.com.
• Personal information collected during the recruitment process will be used for hiring purposes and handled in accordance with applicable privacy legislation.
• We use artificial intelligence–enabled tools, including Predictive Index, as part of our recruitment process to assess role-related suitability. The use of these tools does not replace human decision-making. All hiring decisions are made by human representatives involved in the hiring process.