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About the Role
Mastercard's Loyalty team partners with leading financial institutions, retailers, airlines, and digital partners to deliver loyalty capabilities that improve customer engagement and create measurable business value. The Director, Product Management, Enterprise Loyalty will shape the global product strategy for Enterprise Loyalty, define new capability go-to-market plans, and support commercialization across regions.
Responsibilities
- Contribute to the global product strategy and roadmap for Enterprise Loyalty, focusing on client value, market relevance, and scalable growth.
- Translate client needs, market insights, and business priorities into clear product opportunities, roadmap recommendations, and execution plans.
- Support the full product lifecycle from concept and validation through launch, commercialization, growth, and ongoing optimization.
- Develop go-to-market plans, product positioning, sales enablement, and launch materials.
- Partner with cross-functional teams and external partners to align product priorities and support market adoption.
- Support business case development, pricing inputs, packaging recommendations, and commercialization planning.
- Use data, client feedback, and performance insights to identify opportunities, prioritize improvements, and strengthen product, revenue, and customer experience outcomes.
- Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and broader loyalty innovation.
- Develop clear product narratives and executive-ready communications.
- Contribute to continuous improvement of the rewards operating model and product management discipline.
Requirements
- Experience in loyalty, rewards, customer engagement, digital commerce, or adjacent product environments.
- Global product experience, including working across regions, markets, client segments, or operating models.
- Strong product management experience, including product strategy, roadmap development, go-to-market planning, commercialization support, and product lifecycle management.
- Demonstrated ability to translate strategy into practical plans for complex, cross-functional environments.
- Experience supporting or leading product launches, market rollouts, commercialization efforts, or client implementations.
- Strong analytical mindset, with the ability to use data, metrics, and business cases to support recommendations.
- Comfortable operating in ambiguity, structuring problems, and guiding teams from idea to execution.
- Strong communication skills, with the ability to create clear product narratives and engage stakeholders.
- Demonstrated ability to influence and build trusted relationships with regional teams, internal partners, vendors, and clients.
- Commitment to continuous learning, collaboration, and delivering value for clients, consumers, and Mastercard.
Location
- Toronto, Canada
Work Type
- Full-time
Experience Level
- Director
Salary/Compensations
- $150,000 - $234,000 CAD
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- We are building a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.