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About the Role
Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture. This role leads production support for business-critical prime services application systems, ensuring platform resilience and operational efficiency.
Responsibilities
- Lead production support for business-critical prime services application systems.
- Coordinate support activities across global teams in the United States, Canada, Ireland, The United Kingdom, and India.
- Ensure platform resilience and operational efficiency by supporting key processes and applications.
- Collaborate with cross-functional teams including developers, business analysts, and technology support to implement enhancements and resolve production issues.
- Manage incident response during critical application outages, coordinating with stakeholders and maintaining communication throughout the incident lifecycle.
- Administer the problem management process using the ServiceNow tool.
- Regularly utilize JIRA to manage production issues, track change requests, and collaborate with cross-functional teams including development, QA, and business analysts.
- Evaluate existing workflows and recommend enhancements to improve performance and efficiency.
- Participate in the planning and execution of application changes and release deployments.
- Coordinate with multiple stakeholders to address audit-related queries and action items.
- Maintain and update prime services support run books, ensuring offshore teams are promptly informed of any changes to support procedures.
Requirements
- Bachelor's degree or foreign equivalent in Computer Science, or a related field, and three (3) years of experience in the job offered or in a related occupation.
- Managing production issues and tracking change requests utilizing Atlassian Jira.
- Coordinating numerous application releases.
- Administering incident and problem management processes utilizing ServiceNow including handling critical application outages through effective stakeholder communication and coordination.
- Utilizing MS Excel, Unix/Linux systems, and SQL for generating daily and ad-hoc reports, analyzing complex database queries, and troubleshooting production issues.
- Supporting operational, analytical, and business requirements.
- Working with Prime Services, Stock Lending and Borrowing, and Prime Brokerage, including managing critical tools for front, middle, and back-office operations.
- Working with electronic trading platforms including Order Management Systems (OMS) and Execution Management Systems (EMS) for trade capture, position management, settlement, and collateral management.
- Providing global production support to maintain platform stability and operational resilience.
- Working with Agile software development methodologies and utilizing DevOps practices, including Continuous Integration (CI) and Continuous Deployment (CD), to support and coordinate release management activities.
- Managing critical tools for use in Front Office trading to enable efficient risk management utilizing Splunk, VBA, Python, and monitoring tools including Geneos and Grafana.
- Utilizing experience in prime services, equities, flow, structured notes business, trade bookings, market data, trade life cycle, pricing, and valuations.
- Conducting critical changes to Front Office applications including maintaining Cloud servers and managing in-house Windows and Unix server environments for all Front Office applications.
- Employer will accept 2 years of related work experience as satisfying the Bachelor's degree requirement.
- Telecommuting and/or working from home may be permissible pursuant to company policies.
- When not telecommuting, must report to work site.
Skills
- Atlassian Jira
- ServiceNow
- MS Excel
- Unix/Linux systems
- SQL
- Splunk
- VBA
- Python
- Geneos
- Grafana
- Agile software development methodologies
- DevOps practices
- Continuous Integration (CI)
- Continuous Deployment (CD)
Location
- New York, NY
Work Type
- Full-time
- Hybrid
Experience Level
- 3 years of experience
- 2 years of related work experience
Education Level
- Bachelor's degree or foreign equivalent in Computer Science, or a related field
Salary/Compensations
- $172,000 - $172,000 per year
About the Company
- Scotiabank is a leading bank in the Americas.
- Guided by our purpose: 'for every future', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
Equal Opportunity
- At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
- If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
- If you require technical assistance, please click here.
- Candidates must apply directly online to be considered for this role.
- We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.