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About the Role

Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders, evaluate, and respond to customer inquiries in a timely manner, working within established guidelines to achieve objectives consistent with customer expectations, company policy, and profit and quality requirements. This role also serves as backup to Sales Coordinator roles.

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
• Resolve customer service or billing complaints and verify that appropriate changes were made.
• Contact customers to respond to inquiries or notify them of claim results and planned adjustments; refer unresolved complaints to designated departments.
• Examine all relevant information to assess the validity of complaints and determine possible causes.
• Coordinate same-day deliveries and pickups for customers.
• Process customer and National Sales team pickup requests.
• Respond to customer delivery/routing questions and issues.
• Respond to product inquiries from customers.
• Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and invoice information, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Requirements

• High School diploma or equivalent required.
• Minimum of three years experience in a customer service call center environment required.
• Experience in food service distribution is a plus.
• Excellent verbal communication skills and problem resolution ability required.
• Working knowledge of Microsoft Word and Outlook required.
• CRM / Phone Technology experience preferred.

Skills

• Excellent verbal communication skills
• Problem resolution ability
• Working knowledge of Microsoft Word
• Working knowledge of Microsoft Outlook
• CRM experience
• Phone Technology experience

Location

• Central Region of the United States
• Bismarck ND
• Grand Forks ND
• Plymouth MN
• Milwaukee WI
• Chicago IL
• Streator IL
• Aurora IL
• Iowa City IA
• St Louis MO
• Salem MO
• Omaha NE
• Grand Island NE
• Kansas City KS
• Denver CO
• Oklahoma City OK
• Dallas TX
• Austin TX
• Houston TX
• Lubbock TX
• Albuquerque NM

Work Type

• Hybrid
• Remote
• Onsite

Experience Level

• Minimum of three years experience in customer service call center environment

Education Level

• High School diploma or equivalent
• Bachelor’s degree preferred

Salary/Compensations

• $19 - $30

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

About the Company

• Join Our Community of Food People!

Equal Opportunity

• EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status