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About the Role

As an Associate Account Manager on the Vrbo team, you will be at the forefront of helping Vacation Rental Hosts grow their business through Vrbo and Expedia Group. This role is a strategic partnership built on insight, influence, and impact, utilizing performance data, marketplace trends, and a consultative approach to guide hosts toward better results.

Responsibilities

• Manage a portfolio of Vacation Rental Hosts and act as a trusted advisor, helping them reimagine their approach to content, pricing, availability, and traveler appeal.
• Use insights, data, and trends to challenge the status quo, helping partners uncover blind spots and adopt new ways of thinking.
• Deliver tailored recommendations that align with host maturity, property type, and market demand to maximize bookings and visibility.
• Confidently lead conversations that influence behavior change, even in the face of resistance or ambiguity.
• Maintain a high-output rhythm of consultations, follow-ups, and reporting across a large book of business.
• Recommend platform tools and Vrbo/Expedia Group solutions that align to business goals and improve the end-to-end traveler experience.
• Collaborate with internal teams to escalate issues, remove friction, and share insights that benefit the broader marketplace.
• Conduct primarily virtual engagements, with occasional in-person meetings (up to 10% travel).

Requirements

• 2–4 years of experience in account management, sales, or client services — ideally in a fast-paced, high-volume environment.
• Strategic thinking and problem-solving skills; you know how to look at data, spot the “why,” and act on it.
• Comfort influencing decisions and guiding others through change with confidence and clarity.
• Excellent communication skills — you know how to simplify the complex, listen with intention, and move conversations forward.
• Proven ability to manage time, prioritize activities, and balance multiple goals simultaneously.
• A strong sense of ownership and follow-through — you don’t wait for things to happen, you make them happen.

Skills

• Familiarity with Salesforce, Tableau, or similar CRM/BI tools.
• Experience with the vacation rental or broader travel industry is a plus.

Location

• Austin

Work Type

• Hybrid (3 days in office, 2 remote)

Experience Level

• 2-4 years

Salary/Compensations

• $70,000.00 - $98,000.00
• Potential to increase pay up to $112,000.00 based on performance.

Benefits

• Full benefits package including exciting travel perks, generous time-off, parental leave, and career development resources.
• Medical, dental, and vision coverage.
• Employee Assistance Program.
• Wellness and travel reimbursement.
• Travel discounts.
• International Airlines Travel Agent Network (IATAN) membership.

About the Company

• Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
• Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

• Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
• This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.