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About the Role

A Technician is responsible for the setup and operation of basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. This role reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure their needs are met and equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel or client relationship.
• Demonstrates basic operational ability to troubleshoot and problem-solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Follows all venue safety requirements and supplier protocols.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses equipment sheets to determine equipment scheduled for setup and strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• Loads, unloads, or stores gear and equipment, as needed.
• Prepares, labels, and scans equipment, as needed.

Requirements

• High School Diploma required.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Skills

• Hospitality
• Ownership
• Instills Trust
• Safety Conscious
• Action Oriented
• Tech Savvy
• Communicates Effectively

Location

• Hotel
• Warehouse
• Event Venues

Work Type

• On-call
• Irregular hours

Experience Level

• 1 year of customer service or hospitality experience is preferred
• 1 year of audio-visual experience or equivalent in educational environment is preferred

Education Level

• High School Diploma
• Associate degree is preferred

Salary/Compensations

• $20.00 - $23.00 per hour

About the Company

• Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
• The working conditions will vary between moderately quiet to noisy volumes.
• Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
• Team members may be asked to work in multiple hotel locations.
• Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.
• Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
• Work is performed at event venues as well as in a warehouse environment.
• Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.
• When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
• The working conditions will vary between moderately quiet to noisy volumes.
• Team members may use high-end audio visual equipment and electrical components.
• Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.