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About the Role

As a Parts Advisor, you will hone your customer service and communication skills. The Parts Advisor responds to both customers and technicians parts requirements through over the counter and phone sales.

Responsibilities

• Assist both internal and external customers with their parts needs.
• Ensure customers are aware of the entire product line and accessories.
• Follow cash handling procedures.
• Ensure procedures for handling cash and all other methods of payment are adhered to.
• Check parts against delivery notes, bin them accordingly, and sign the delivery note.
• Pack and load parts correctly and keep track of all dispatch documentation.
• Report stock damage or losses to the Parts Manager.
• Ensure all old units returned to the Parts Department are clean.
• Ensure all old units and chargeable cases are returned to the supplier in the prescribed manner.
• Maintain and update displays as required.
• Assist in stock checks when required.
• Maintain good relationships with all suppliers.

Requirements

• High school diploma or equivalent.
• Minimum of one year of experience in a retail auto parts department.
• Proficient in CDK and/or Reynolds and Reynolds software systems.
• Ability to read and comprehend instructions and information.
• Ability to adapt to a changing environment and work efficiently in a high-pressure environment.
• Professional appearance and friendly disposition.
• Excellent communication, interpersonal and time management skills.
• Strong attention to detail.
• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

Skills

• Customer service
• Communication
• CDK
• Reynolds and Reynolds
• Interpersonal skills
• Time management
• Attention to detail
• Leadership skills
• Influence
• Negotiation
• Mediation
• Confidentiality
• Team building
• Organizational skills

Location

• Greater Toronto Area

Work Type

• Full-time

Experience Level

• Minimum of one year of experience in a retail auto parts department

Education Level

• High school diploma or equivalent

Salary/Compensations

• $52,000.00 to $62,000.00 per annum

Benefits

• Excellent Group Benefits package
• Group RRSP Contribution program
• Work/life balance
• Training and support programs
• Boot and tool allowance
• Tuition reimbursement program
• Corporate support
• Mentorship and development
• Unlimited careers opportunities within our automotive group

About the Company

• AWIN is a premier network of 22 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area.
• The company values its customers and employees and is invested in principles for success.
• AWIN values doing business with integrity and adheres to the highest ethical standards.

Equal Opportunity

• AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).
• This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.