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About the Role
As Revenue Cycle Management (RCM) Manager at Nourish, you will lead the building and scaling of a high-performing RCM team. You will design and manage RCM team performance and operational workflows, ensuring operational excellence and a best-in-class patient experience. This role leverages AI and technology to optimize collections and streamline workflows, directly shaping the RCM function's support for business growth and future company success. It is a highly cross-functional role involving operations, technology, and patient experience, reporting to the Senior Director of Revenue Strategy.
Responsibilities
- Manage and lead a team of RCM Associates, providing ongoing performance feedback, coaching, and career development.
- Oversee day-to-day RCM operations, ensuring workflows are executed with a high degree of accuracy and efficiency with a focus on putting patients first.
- Lead hiring, onboarding, and training initiatives to scale the RCM Associate team.
- Continuously identify and implement workflow optimizations to improve collections, provide best-in-class patient experience, and increase operational efficiency.
- Act as a cross-functional liaison between RCM, Engineering, Credentialing, Customer Experience, Clinical Operations, and external billing vendors.
- Support new product and contract activations, ensuring smooth operational launches for new business lines.
- Own and drive ad-hoc operational projects to support business growth and process improvement.
- Develop and manage key performance metrics to track team productivity and workflow success.
Requirements
- 7+ years of experience, with at least 3 years managing a team of 5 or more.
- Experience building relationships and cross-functional collaboration, with experience partnering across technical, operational, and external teams.
- Strong communication skills, with the ability to tailor messaging for different audiences.
- Patient-centric approach, focused on delivering best-in-class experience across a patient’s health journey.
- Bias for action and a proactive, independent problem-solver who thrives in dynamic environments.
- Tech-savvy, with experience using platforms like Front, Aircall, Intercom, and quick to learn new systems.
- Highly organized, detail-oriented, and able to maintain structure even when processes evolve frequently.
- Experience in telehealth, healthcare operations, or healthtech companies is a strong plus.
Skills
- Revenue Cycle Management (RCM)
- Team leadership and management
- Operational workflow design and optimization
- AI and technology utilization in healthcare operations
- Cross-functional collaboration
- Project management
- Performance metric development and tracking
- Front
- Aircall
- Intercom
Location
- Fully remote
- NYC-based
Work Type
- Full-time
Experience Level
- 7+ years of experience
- 3+ years managing a team of 5 or more
About the Company
- Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up.
- Our mission is to improve people’s health by making it easy to live a healthy lifestyle.
- Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states.
- Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.
- In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.
- Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast.
- This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we’re solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it.